Role Title: Registry Lead Officer Marriage Services
Clerk Grade 5/6 - Base full-time salary range of $99,938 - $110,271, plus employer's contribution to superannuation and annual leave loading)
Role Type: Temporary for 12 months, Full-time
Location: Pyrmont, hybrid working arrangements with a minimum of 5 days per fortnight in-office presence required
This role sits within Births, Deaths and Marriages (BDM) the Operations and Service Delivery Directorate in the Marriage Services team.
About the team
The NSW Registry of Births, Deaths and Marriages is an agency within the NSW Department of Customer Service. The Registry was formed in 1856 to register life events in NSW accurately and securely for all time. This includes the registration of births, deaths and marriages and official changes of name and sex.
Your day-to-day
- Lead one of three Registry Marriage Services streams, with a focus on planning and delivery.
- This role is responsible for supporting a diverse range of services including:
- Marketing, sales, and communications support for Registry Marriage and Commemorative Certificate offerings
- Event planning and execution, ensuring seamless delivery of marriage special events including Valentine’s Day and other special and unique events.
- Project support across key initiatives for the Marriage Services and Commemorative Certificate portfolios.
- This leadership position plays a critical role in driving service excellence, engagement, and continuous improvement of Registry Marriage Services and Commemorative Certificate portfolios.
To be successful in this role you will demonstrate:
- Ability to lead a team, building a positive and productive culture, facilitating regular and effective communications, recognising the efforts of the team and reinforcing collaborative behaviours to deliver effective and high-quality service provision.
- Coordinating marketing communications activities, including the development of content, newsletters, and promotional materials to support internal and external engagement.
- Support the planning and delivery of events, including logistics, stakeholder coordination, and post-event evaluations to ensure successful outcomes.
- Provide project support, including tracking milestones, preparing documentation, and liaising with stakeholders to ensure timely and effective delivery of initiatives.
- Monitor and report on performance, using data to identity trends, issues and opportunities for improvement.
Click Here to access the Role Description. For enquiries relating to recruitment please contact Justyna Klap via Justyna.Klap@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Thursday, 14 August at 9.59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Justyna.Klap@customerservice.nsw.gov.au or 02 9494 8351.
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