Company Description
At Accor, hospitality is a work of heart. We value passion, integrity, and inclusion, creating a workplace where every team member can thrive. With over 4,000 hotels in 90+ countries, Accor offers endless opportunities to grow your career across a wide range of globally loved brands.
Join us at Accor, where life pulses with passion!
The position is based in Accor's flagship Canberra hotel, Novotel Canberra, conveniently based in the city centre opposite the light rail. We are a 286-room hotel with 8 conferencing and event facilities hosting all events from Corporate groups to sports teams.
Job Description
We are seeking a friendly and professional Reservations Sales Agent to join our team at Novotel Canberra! As a key member of our Reservations Team, you will be responsible for assisting guests with their bookings, providing exceptional service, and maximising revenue opportunities. This includes:
- Providing knowledgeable, friendly, and passionate service to both external and internal guests
- Answering calls promptly, handling each interaction with care and accuracy, and displaying brand-aligned professionalism
- Managing guest bookings in our PMS system (Opera) with precision and attention to detail
- Maximising occupancy by understanding our rate structures, seasonal offerings, and property features
- Staying up to date on all hotel products, services, and special promotions — both on-site and across surrounding properties
- Ensuring special requests are communicated clearly and followed through across departments
- Supporting the Sales team by passing along potential leads or opportunities
- Promoting loyalty through fluency in the Accor Loyalty Programme
Qualifications
- Previous experience in reservations or customer service, ideally in a hotel environment
- Confident using computer systems, including Microsoft Office; OPERA PMS experience is preferred
- Strong communication skills in spoken and written English
- A genuine passion for delivering excellent guest service
- Professional, approachable, and able to build rapport easily — both in person and over the phone
- Culturally sensitive, comfortable communicating with people from diverse backgrounds
- Self-motivated, adaptable, and capable of working independently or as part of a team
- Organised with strong time management and multitasking skills
- Flexible with work hours, including weekends and holidays
- Honest, respectful, and aligned with Accor’s Heartist values
Additional Information
In return for your commitment, we offer:
- Enjoy discounted Heartist® rates across our global network of properties, food and beverage venues, and wellness centers.
- Grow and travel with your career globally
- Continuous learning and investment into your capability, including access to Accor Academy training programs.