Room Administrator

Join our Ladies & Gentlemen - Room Administrator

As one of the Ladies and Gentlemen of The Ritz-Carlton, the Room Administrator plays a vital role in delivering our legendary service. In this position, you support both guests and internal teams through precise administrative work, including managing reservations, maintaining records, and handling guest inquiries. With strong attention to detail and professionalism, you help create a seamless and elevated experience from behind the scenes. This role is essential to upholding the efficiency, warmth, and excellence that define The Ritz-Carlton.

Job description:

• Manage and update reservations, records, and guest information using computer systems.
• Handle guest inquiries promptly and professionally, providing exceptional service.
• Prepare and process correspondence, reports, and other documents using office software.
• Operate standard office equipment, including fax machines, printers, and mail distribution.
• Maintain organized digital and paper filing systems for records, reports, and documents.
• Coordinate incoming and outgoing mail, including date stamping and distribution.
• Follow company policies, maintain a professional appearance, and ensure confidentiality of information.
• Support team collaboration by communicating effectively and assisting with other duties as assigned.

About You:

• Passionate about luxury hospitality and eager to build a career in the industry.
• Excellent communication skills with a positive and proactive attitude.
• Strong attention to detail and commitment to delivering excellence.
• Ability to work collaboratively within a diverse team and fast-paced environment.
• High school diploma/G.E.D. equivalent.

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at rc.melrz.hr@ritzcarlton.com.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.