Rooms Controller

Are you excited to work and create epic moments for guests at our multi-award-winning venues?

Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!

About the Hotel - W Melbourne

W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

Why Choose W Melbourne?

• Competitive Salary and Reviews: Benefit from a competitive salary with an annual salary review every July.
• Mentor/Buddy Program: Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where we set you up for success.
• Career Advancement: Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels.
• Prime Location: Work in Melbourne CBD, conveniently close to public transport and public parking spaces.
• Birthday Perks: Celebrate your birthday with a paid day off because we value our rockstars – YOU!
• Exclusive Discounts: Enjoy 35% off food and beverages at W Melbourne, with global room night discounts from Marriott International for you and your loved ones; PLUS discounts across 600+ retailers in Australia all within mPerks.
• Community Engagement: Participate in W Melbourne's Take Care initiatives and contribute to meaningful community service projects.
• Award-Winning Workplace: Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design.
• Employee Referral Bonus: Take advantage of our employee referral bonus and enjoy working alongside your tribe.

What We Expect of You

• Previous Front Office or Reservations experience in a hotel environment is a plus.
• Strong Opera PMS (or similar system) knowledge is highly regarded.
• Exceptional communication and organisational skills.
• Ability to stay cool under pressure and think two steps ahead
• A proactive and upbeat demeanor that inspires excellence.
• Keen to take on new challenges and grow within your career.
• A balance of professional polish with creative flair, staying true to W’s playful, boundary-pushing brand.

A Glance at What You Will Do

• Managing daily room allocations to optimise guest satisfaction and operational efficiency
• Coordinating with Housekeeping and Engineering to ensure rooms are guest-ready on time
• Supporting the Reservations and Front Office teams with special requests, WHOs, and group blocks
• Handling room moves, upgrades, out-of-order inventory, and maximising occupancy
• Assisting with reporting and system updates to maintain accuracy across departments
• Managing the Opera PMS to update room statuses, guest preferences, and allocations.
• Handling challenges such as overbooking, double-ups, or last-minute changes.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.