We are seeking a seasoned Salesforce Program Manager with 15+ years of experience in IT program management, including 5–8 years specifically leading Salesforce-centric transformation programs. This role is pivotal in driving large-scale, complex Salesforce implementations and delivering measurable business outcomes across multiple stakeholder groups.
Key Responsibilities:
- Program Leadership:
- Lead end-to-end Salesforce programs from planning through execution, across multiple workstreams.
- Define and manage program vision, roadmap, milestones, and deliverables in alignment with business goals.
- Stakeholder Engagement:
- Act as a strategic advisor to C-level executives, business sponsors, and functional leads.
- Facilitate communication between technical and non-technical stakeholders.
- Governance & Risk Management:
- Establish program governance models, reporting frameworks, and change control mechanisms.
- Identify and manage risks, dependencies, and inter-program impacts proactively.
- Team Management:
- Lead cross-functional teams, including internal Salesforce teams, vendors, and systems integrators.
- Provide mentorship to project managers, business analysts, and technical leads.
- Budget & Financial Oversight:
- Manage multimillion-dollar budgets with responsibility for resource planning, vendor contracts, and financial reporting.
- Delivery Excellence:
- Ensure adherence to Agile or hybrid project methodologies, quality standards, and compliance requirements.
- Drive user adoption, training, and post-go-live stabilization efforts.
Required Qualifications:
- 15+ years in IT program/project management, with a strong enterprise delivery track record.
- Experience in managing Salesforce programs (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, or custom Force.com solutions).
- Proven success leading digital transformation initiatives and large-scale CRM deployments.
- Excellent understanding of Salesforce architecture, SDLC, integration patterns, and third-party ecosystem tools.
- Strong stakeholder management and executive communication skills.
- Experience with Agile, Scrum, SAFe, and traditional PM methodologies.
- Bachelor's degree in Computer Science, Business, or related field; MBA or PMP/PMI certification preferred.
- Salesforce certifications (e.g., Salesforce Certified Administrator, PMP, Scrum Master) a plus.
Job Types: Full-time, Permanent
Pay: $170,000.00 – $175,000.00 per year
Work Authorisation:
- Australia (Preferred)
Work Location: In person