Salesforce Program Manager

We are seeking a seasoned Salesforce Program Manager with 15+ years of experience in IT program management, including 5–8 years specifically leading Salesforce-centric transformation programs. This role is pivotal in driving large-scale, complex Salesforce implementations and delivering measurable business outcomes across multiple stakeholder groups.

Key Responsibilities:

• Program Leadership:
• Lead end-to-end Salesforce programs from planning through execution, across multiple workstreams.
• Define and manage program vision, roadmap, milestones, and deliverables in alignment with business goals.
• Stakeholder Engagement:
• Act as a strategic advisor to C-level executives, business sponsors, and functional leads.
• Facilitate communication between technical and non-technical stakeholders.
• Governance & Risk Management:
• Establish program governance models, reporting frameworks, and change control mechanisms.
• Identify and manage risks, dependencies, and inter-program impacts proactively.
• Team Management:
• Lead cross-functional teams, including internal Salesforce teams, vendors, and systems integrators.
• Provide mentorship to project managers, business analysts, and technical leads.
• Budget & Financial Oversight:
• Manage multimillion-dollar budgets with responsibility for resource planning, vendor contracts, and financial reporting.
• Delivery Excellence:
• Ensure adherence to Agile or hybrid project methodologies, quality standards, and compliance requirements.
• Drive user adoption, training, and post-go-live stabilization efforts.

Required Qualifications:

• 15+ years in IT program/project management, with a strong enterprise delivery track record.
• Experience in managing Salesforce programs (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, or custom Force.com solutions).
• Proven success leading digital transformation initiatives and large-scale CRM deployments.
• Excellent understanding of Salesforce architecture, SDLC, integration patterns, and third-party ecosystem tools.
• Strong stakeholder management and executive communication skills.
• Experience with Agile, Scrum, SAFe, and traditional PM methodologies.
• Bachelor's degree in Computer Science, Business, or related field; MBA or PMP/PMI certification preferred.
• Salesforce certifications (e.g., Salesforce Certified Administrator, PMP, Scrum Master) a plus.

Job Types: Full-time, Permanent

Pay: $170,000.00 – $175,000.00 per year

Work Authorisation:

• Australia (Preferred)

Work Location: In person