Salesforce Administrator
APS6
Non-ongoing – 12 month contract
Why this role matters
The Salesforce Administrator will undertake all day-to-day administration responsibilities of the Agency’s Salesforce platform. The Salesforce Administrator, working closely with the Technology Platform Manager and Business Analyst, serves as proxy for the customer - both internal and external for the functions and operations of the Agency’s Salesforce CRM and Reporting portal.
You are someone who can:
Core Salesforce Administration Functions
- Manage user accounts, licenses, data storage, server certificates and system keys.
- Conduct initial investigations, manage and resolve technical issues and system problems in a timely manner.
- Execute regular system performance and resource consumption monitoring.
- Oversee the creation, configuration and activation of programs.
- Maintain and ensure secure data storage management.
Program Support
- Design and generate reports and dashboards to support internal teams and external reporting requirements.
- Provide ongoing support for the Agency’s Reporting Portal and ensure data accuracy and accessibility.
- Participate in agile ceremonies and contribute to the planning, testing, and delivery of product enhancements.
- Develop and update process documentation as required.
Communication and Collaboration
- Serve as a technical champion for the platform, advocating for best practices and innovative solutions.
- Promote internal adoption of Salesforce solutions and contribute to the continuous improvement of digital capabilities.
- Engage in effective communication with teams across the agency and external contractors to facilitate successful collaboration on cross-functional projects.
- Build team capability by mentoring and coaching colleagues, sharing expertise, and supporting professional development.
We are seeking an individual with the following minimum requirements and experience
Essential:
- At least two (2) years of experience in the administration of Salesforce (including a sound understanding of Salesforce Public Sector Services, Customer Community Business Rules Engine and Account Engagement, together with MuleSoft, Tableau and Alteryx).
- Prior experience with management of ongoing enhancement of CRM, Customer Portals and marketing automation tools, ideally Salesforce.
- A sound understanding of agile processes and ceremonies, including prior experience working with agile delivery practises using scrum.
- Hold current Salesforce Certified Administrator or Advanced Administrator credentials.
- Experience in contributing to IT projects and a good understanding of relational database model topics, APIs, logical operators, etc.
- An ability to work both independently and as part of a team, taking initiative and exercising sound judgement in resolving matters that may arise as part of normal daily work. This includes taking a proactive approach and personal responsibility for accurate and timely completion of work.
- Ability to demonstrate a principled approach to the APS Values and Code of Conduct, acting professionally at all times.
- Baseline Security clearance or the ability to obtain clearance (this includes being an Australian Citizen).
To find out more about the role and how to apply please refer to the Application Package.
Job applications close Wednesday 9th July 2025 at 10:00am
