Salesforce Functional Lead - South Bank, QLD

12-Month contract

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!

We’re looking for a Salesforce Functional Lead to drive scalable, business-focused platform solutions across a global multi-cloud environment. In this leadership role, you’ll guide our Salesforce Admins, embed best practices, and work closely with stakeholders to deliver high-quality, user-centric enhancements.

Be part of the Salesforce CoE, you'll engage with business stakeholders, guide declarative solution design, and embed admin best practices across the platform. If you're looking for a hands-on opportunity to shape the future of our Salesforce environment while developing the next generation of platform specialists, we encourage you to apply!

Day to day:

• Engage with users and stakeholders to gather and refine platform needs
• Design and implement configuration solutions using Flows, validation rules, etc.
• Review admin work and provide guidance to maintain platform quality
• Lead triage and assignment of Salesforce support requests
• Collaborate with technical teams on solution planning and deployment
• Coach and upskill admins through pairing, feedback, and best practice sharing
• Maintain documentation, training resources, and release communications

You'll be perfect for the role if you have:

• 5+ years of Salesforce functional experience, including Sales and Service Clouds
• 2+ years leading or mentoring others in a Salesforce context
• Proven ability to lead, mentor, and grow junior team members
• Expertise in declarative configuration (Flows, validation rules, etc.)
• Experience operating in multi-cloud or CoE environments
• Salesforce Administrator Certification (required)
• Advanced Admin or App Builder (preferred)
• Organized, collaborative, and committed to user success and scalable platform design

What you will enjoy:

• ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

• Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!

‍ Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.

Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages

• ️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences - Los Angeles in 202 & Bangkok 2026!

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Irreverence. Ownership. Egalitarianism.

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