Technology Solutions Lead (Salesforce)
EL1
Non-ongoing 12 month contract
Why this role matters
Reporting to the Technology Executive Manager, the Technology Solutions Lead (Salesforce) will work closely with the team’s Business Analyst to translate business needs into technically robust, scalable Salesforce solutions. This role will apply best practices to ensure an optimal user experience while acting as a trusted adviser. The Technology Solutions Lead will drive solution design, lead implementation projects, and collaborate with stakeholders across the business to deliver value-driven, optimised outcomes on the Salesforce platform.
You are someone who can:
Working closely with other key team members, and taking project direction from the Technology Executive Manager, this role will be responsible for:
Technical Direction
- Providing technical leadership and guidance to internal and external development teams.
- Contributing to the development of technical strategies, architectures, and scalable solutions.
- Ensuring adherence to coding standards, architectural best practices, and governance frameworks.
- Identifying and mitigating technical risks throughout the project lifecycle.
- Designing and overseeing integrations between Salesforce and other enterprise systems (EG Alteryx, Azure Data Warehouse).
- Ensuring APIs and middleware solutions are secure, scalable, and maintainable.
- Ensuring compliance with organisational policies, industry regulations, and data protection standards.
- Staying current with Salesforce platform updates and industry trends to drive innovation.
Solution Design and Delivery
- Translate business requirements into scalable, sustainable Salesforce solutions.
- Design and implement data models that align with business needs and Salesforce best practices.
- Configure Salesforce features including security models, declarative automation, and user experience enhancements.
- Manage the deployment of Salesforce solutions, ensuring alignment with specifications and business goals.
- Produce and maintain high-quality documentation for architecture, configurations, and customisations.
Stakeholder Engagement and Team Collaboration
- Serve as a technical champion for the platform, advocating for best practices and innovative solutions.
- Promote internal adoption of Salesforce solutions and contribute to the continuous improvement of digital capabilities.
- Engage with business stakeholders, including executives, to ensure alignment with strategic goals.
- Collaborate with vendors and implementation partners to ensure architectural alignment and project success.
- Build team capability by mentoring and coaching colleagues, sharing expertise, and supporting professional development.
We are seeking an individual with the following minimum requirements and experience
Essential:
- At least three (3) years of experience as a Solution Architect end-to-end across Salesforce technology stacks (including a sound understanding of Salesforce Service Cloud, Salesforce Community Cloud, Salesforce Public Sector Solutions, Omniscript, Customer Community Business Rules Engine and Account Engagement, together with MuleSoft, Tableau and Alteryx).
- Prior experience working with technology systems and/or technical systems development in a federal government regulatory and/or advocacy environment.
- Solutioning for large projects through the full software development life cycle, extensive experience using Atlassian Tools: developing documentation and managing collaboration with Confluence; development activities with Jira.
- Ability to perform hands-on prototyping and proof of concepts for business to provide early feedback on proposed solutions.
- An ability to work both independently and as part of a team, taking initiative and exercising sound judgement in resolving matters that may arise as part of normal daily work. This includes taking a proactive approach and personal responsibility for accurate and timely completion of work.
- Ability to demonstrate a principled approach to the APS Values and Code of Conduct, acting professionally at all times.
- Baseline Security clearance or the ability to obtain clearance (this includes being an Australian Citizen).
Desirable:
- Additional Salesforce certifications such as Platform App Builder, Service Cloud Consultant, Community Cloud Consultant, Account Engagement Consultant, etc. would be desirable and stand you in higher consideration but are not essential.
- Experience with system security, privacy frameworks and privacy legislation/events is highly desirable.
To find out more about the role and how to apply please refer to the Application Package.
Job applications close Wednesday 9th July 2025 at 10:00am
