Location:
Melbourne, VIC, AU
Department: Technology & Transformation
Description:
Job Requisition ID: 38139
Salesforce Technical Lead (Managed Services)
About Deloitte Digital
Deloitte Digital is a powerhouse at the intersection of business, creativity, and technology, helping organizations craft seamless experiences that drive business impact. Backed by a top-tier global consulting firm, we bring together strategists, designers, technologists,
and data experts to transform customer engagement and deliver world-class Marketing Transformation services—including Marketing Automation, Customer Data Platforms (CDPs), Analytics, Privacy & Consent, Hyper-Personalization, and Marketing Operating Models.
We work with some of the most eminent brands across Australia, APAC, and globally, from blue-chip corporations to innovative start-ups, helping them harness cutting-edge marketing technology platforms such as Braze, Snowflake, Sitecore, Adobe (CMS/Analytics/CJA/AJO),
Salesforce Marketing Cloud, Google Marketing Platform, and Tealium.
About the role
Deloitte Digital managed services team is responsible for the operation and enhancement of customer and marketing technology solutions that our clients use to power their growth. Our business is growing,
and we are after an experienced Senior Salesforce Developer to join the team.
Leading a team of Engineers, and working closely with Service Delivery Managers, this position is crucial to the successful delivery of operations and development services across our multiple Salesforce clients.
As a manager you will be involved in incident triage and resolution, root cause analysis, review of logs, definition of solution changes, and software development of changes.
Key Responsibilities:
Leading and mentoring engineers to ensure that services are provided to our clients within agreed service levels.
Evaluating, responding to, and resolving technical issues in our clients’ Salesforce solutions, effectively articulating the problem and resolution to client team members.
Working directly with clients to discuss requirements, running workshops, detailing benefits and costs for solution design (for example config vs code), and preparing estimates for development changes.
Accountability for the quality of engineering delivery - with provision to perform code reviews, reviewing quotes and estimates and code check-ins.
Setting priorities for the team and report on the progress of the engineering tickets at the daily scrums/standups
Ensuring service governance framework is adhered to, including wiki documentation.
Maintaining the development environments for all clients and liaising with Salesforce Customer representatives and third-party contacts to resolve third party issues.
Identifying technical improvements, gaps and upgrades.
Focusing on continuous improvement and best practice.
Collaborating with project development teams and participating in impact analysis of any change or planned releases.
Strong expertise in CI/CD deployment, with a preference for knowledge in updating YML files and setting up pipelines in Azure.
Extensive hands-on experience in resolving complex technical issues, ensuring optimal functionality and performance.
Proven experience with the Omnistudio package and providing ongoing support for Omnistudio products, demonstrating deep understanding and troubleshooting abilities.
Continually developing and maintaining skills and knowledge regarding existing and new Salesforce features.
Recommending and executing engineering process improvements including automation
Release and environment management including sandbox usage planning, metadata and data migration/data load, environment comparisons and version control.
Optionally participating in the 24x7 on-call roster, for additional remuneration.
About You:
You have delivered solid solutions to complex problems and can provide consistent, high-quality solutions.
Your Experience & Skills:
Software Engineering or Computer Science tertiary qualifications.
8+ years of Salesforce development and configuration experience, ideally gained in a consulting / agency environment with tier one clients.
Experience in Omnistudio packages.
Excellent communication skills – you must be able to communicate confidently with clients and team members.
Self-motivated, problem-crushing attitude.
You’re a team player and you just want to build solutions that work.
ITIL experience – working in an operation team following incident and problem management processes.
Technical requirements:
Proven track record of supporting business applications, solving complex technical problems.
Hands on Salesforce development and configuration experience in complex Salesforce eco-systems.
A good understanding of continuous integration methodologies.
Deep understanding of Salesforce object model.
Experience in liaising and co-ordinating with third party vendors (app exchange vendors, Salesforce etc) to deliver optimised outcome for clients.
Expert knowledge of Process builder, Flow, Workflows, Approvals, Apex Triggers, Apex Classes, Visual Force Pages, SOQL & SOSL, Data Loader, Lightning Component Framework, Lightning Web Components, Salesforce Lightning Design System, Lightning App Builder.
Must have hands on experience in Vlocity/Industries, Omniscripts, Data Raptors, Integration Procedures and FlexCards.
Nice to have: hands-on experience in Conga, Marketing Cloud, Shield Platform Encryption.
Familiarity with JSON structure and integration would be an added advantage.
Salesforce certifications: App Builder, Administrator, Platform Developer I, System Architect or Application Architect, Platform Developer II (nice to have)
Why Deloitte Digital?
At Deloitte Digital, we foster an environment where innovation, collaboration, and diversity thrive. We offer:
Access to global career opportunities across Deloitte’s network.
Flexible working arrangements to support your work-life balance.
A commitment to diversity, inclusion, and professional development.
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