Be part of something bigger – protect and support those who care for our community.
At Monash Health, our Security Officers play a vital role in maintaining a safe, secure and welcoming environment for our patients, visitors and staff. This is more than just a security job — it’s an opportunity to contribute to the delivery of quality healthcare across Victoria’s largest public health service.
About the Role
As a Security Officer, you will deliver a high-quality, responsive and customer-focused security service across all main hospital sites and select large community-based sites. This includes ensuring physical safety, protecting hospital property, responding to emergencies, and supporting efficient traffic and parking management. Our high quality security service is responsible to not only provide patients, visitors, staff with an environment which affords individual physical safety, and also the safeguarding of Monash Health property and emergency responses.
Your day-to-day responsibilities will include:
- Responding rapidly and professionally to all emergency calls, including duress, fire and other critical alarms.
- Supporting hospital staff during incidents involving aggression or violence, including applying restraints and participating in Code Grey responses.
- Operating and monitoring CCTV systems and safeguarding patient valuables.
- Providing patrol and escort services, managing car park access, and serving parking infringement notices.
- Assisting with mortuary duties, including body releases.
- Issuing and managing ID and access cards, and performing site lock-ups and unlocks.
- Maintaining detailed knowledge of hospital layouts to assist with rapid response.
- Upholding Monash Health's values in every interaction.
About You
You are a reliable and professional team player with a strong work ethic and a calm, empathetic approach to conflict resolution. You understand the unique challenges of working in a healthcare environment and bring a customer service mindset to every situation.
You will also bring:
- Excellent interpersonal and communication skills.
- Honesty, integrity, and a professional attitude.
- The ability to work independently and as part of a team.
- Knowledge of conflict resolution and de-escalation techniques.
- A commitment to following procedures, policies and safety protocols.
- Physical fitness and the ability to respond quickly to urgent situations.
Security experience in a healthcare or high-demand environment is highly regarded.
Some of the things we’d like to see on your application include:
- Previous experience as a Security Officer (ideally within a hospital/health setting)
- Code (black, grey etc) response participation requirements
- Demonstrated knowledge of current emergency response including the operation of fire panels, OWS and EWIS panels
- Proven ability to negotiate and resolve conflict situations
- Your commitment to provide Superior customer service to all stakeholders makes you a desirable candidate, capable of working independently or as part of a team; and
- Intermediate verbal and written communication skills to enable you to prepare incident and other reports to meet Police and legal requirements.
To be successful in obtaining this role, you will need to have:
- Current Victorian Security Guard and Crowd Controller Licence
- Certificate III in Security Operations Unarmed Guarding and Crowd Control OR Certificate II – Unarmed Guard and Crowd Control
- Current Working with Children’s Check (or application in progress)
- Current open or provisional Victorian Drivers Licence
For a confidential discussion and to explore the opportunity further, please call Robert Symonds 0419 480 266
Position Description can be found below
#5414 MH Security Officer Position Description July 2023.pdf
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 2nd September 2025