Senior Manager Strategic Insights

Company Description

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Lead strategic insights delivery for Qantas Loyalty's core airline and program design initiatives
• Permanent role with leadership responsibilities in our high-performing analytics team
• Shape the future of Australia's leading loyalty program from our Mascot HQ

Qantas Loyalty is a data-rich, innovative business that continues to evolve beyond traditional airline loyalty. With millions of engaged members across Qantas Frequent Flyer, Qantas Business Rewards, and our growing portfolio of ventures, we're seeking a Senior Manager, Strategic Insights to join our Member & Program Analytics team.

As Senior Manager, Strategic Insights, you'll use your blend of analytical expertise and commercial thinking to lead the delivery of strategic insights that directly impact commercial outcomes and member engagement. Working within the Member & Program Tribe, you'll focus on complex analytics projects for our Airline Loyalty and Program Design squads, transforming vast datasets into compelling narratives that drive strategic decision-making.

This role requires independent thought leadership and a curious mindset, with confidence in ambiguity and the ability to pare complex opportunities back to their core drivers. You'll need to communicate effectively with different areas of the business, from squad leads to senior executives. The role demands both strategic thinking and hands-on analysis, ensuring insights are grounded in rigorous data work while driving meaningful business outcomes.

This role offers leadership opportunity, sharing management of our 7-person analytics team. You'll partner with squad leads, managers, and senior Loyalty executives to identify and prioritise opportunities that impact EBIT and customer engagement. Beyond project delivery, you'll contribute to our analytics chapter leadership, helping shape our people development, knowledge management, and data strategy. Multi-tasking with flexibility to meet stakeholder needs and deadlines across the business will be key to your success.

What you'll do:

• Develop and deliver strategic insights that identify commercial opportunities and drive program evolution
• Partner with stakeholders across squads and executive leadership to ensure data-driven decision making
• Lead complex analytics projects from hypothesis through to actionable recommendations
• Oversee vendor relationships and ensure quality delivery of external analytics programs
• Transform complex data analysis into clear, compelling stories that influence strategy
• Contribute to analytics chapter leadership including capability development and tools strategy
• Mentor and develop team members while fostering a culture of analytical excellence

What you'll bring:

• 7-10+ years of experience in analytics, insights, strategy or consulting roles
• Advanced SQL skills with hands-on Teradata platform experience
• Proven expertise with Tableau for creating impactful data visualisations
• Strategic thinking with strong commercial acumen and ability to connect insights to business value
• Exceptional stakeholder management skills across all organisational levels
• Track record of translating complex analysis into strategic recommendations
• Degree in analytics, statistics, economics or related quantitative field
• Experience managing and developing analytics professionals
• Strong capability of managing and prioritising several competing tasks for different stakeholders
• Knowledge of customer segmentation and retention analytics

Why this role is unique: Working at the heart of Qantas Loyalty means direct access to one of Australia's richest customer datasets and the opportunity to shape how millions of members engage with our program. You'll influence strategic decisions on program design, partner offerings, and member benefits while working alongside talented professionals across multiple squads and tribes. This role offers the perfect blend of technical challenge, strategic impact, and leadership development.

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer, so by coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.

Join us in continuing the Qantas story through data-driven insights that shape the future of loyalty.

Applications close: 30 July 2025