Service Support Administrator (Part-Time 12-Month Fixed-Term)

Equans, a leading provider of technical services across Australia & New Zealand, and globally, is on the lookout for an experienced Administration Assistant to join our Audio Visual Technologies office-based team in a part-time capacity for a fixed-term in our Mulgrave office.

You will have strong communications skills, sound experience producing invoices, using Microsoft Excel along with the ability to learn and pick up other computer systems and programs.

About Us

Equans Australia and New Zealand delivers integrated, multi-disciplinary technical solutions and facility management services with the aim to provide superior value to all stakeholders using a using an integrated facilities and project management approach. Find out more about Equans ANZ by visiting equans.com.au.

What You Will Be Doing

• General administration duties such as:
  • Invoicing (start to finish)
  • Processing purchase orders
  • Ordering and management of inventory collection
  • Managing technician scheduling
  • Liaising with suppliers, contractors, customers, and technicians.
• Answering phones and providing exceptional customer service.
• Providing administrative support to the Service Operations Manager.
• Maintaining customer service documentation.
• Follow up on any outstanding work and invoices.
• Allocating work and scheduling technicians.
• Work within customer portals to manage workflow.

What We Offer

• A talented team environment and learning experience.
• Training provided for many aspects of the role.
• Strong and supportive leadership.
• Volunteer leave.
• Dress for your day policy.
• Employee Assistance Program.

What You Need

• The ability to pick things up quickly.
• The ability to work as part of a team.
• A confident and initiative-taking temperament.
• Ability to communicate with clients, colleagues, and technicians in a clear and confident manner.
• Openness to learn how to use multiple new computer systems/programs.
• Excellent experience using Excel, and ability to maintain detailed records.
• Intermediate to advanced computer & MS Office skills.

Next Steps

If you are interested in this role, please apply with an up-to-date resume.

Please note that we can only accept applications from those with full, unrestricted working rights in Australia.

Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.