We are looking for a dedicated and detail-oriented Spa Attendant to join our team at Hale Gym & Day Spa.
In this role, you will play a crucial part in providing exceptional service to our guests, ensuring a clean, welcoming, and relaxing environment that aligns with our brand's commitment to wellness and rejuvenation.
Responsibilities
- Maintain the cleanliness and organization of all spa areas, including treatment rooms, relaxation zones, and locker facilities
- Assist in the daily operations of the spa, including managing supplies, equipment, and inventory
- Provide excellent customer service by greeting guests, answering questions, and guiding them through spa offerings
- Support spa therapists and other staff in preparing for treatments and sessions, ensuring all necessary materials are readily available
- Monitor and maintain the spa's ambiance, including lighting, music, and temperature to enhance the guest experience
- Handle guest feedback and concerns professionally, striving for resolution and guest satisfaction
Required and Preferred Qualifications
Required:
- High school diploma or equivalent
- Previous experience in a customer service role, preferably within a spa or wellness environment
- Strong communication skills with the ability to interact effectively with guests and team members
Preferred:
- Experience in a spa setting or knowledge of spa treatments and services
- Basic knowledge of health and safety regulations related to spa operations
- Technical Skills and Relevant Technologies
- Familiarity with spa management software and point of sale systems
- Ability to perform basic administrative tasks, including scheduling and record-keeping
Soft Skills and Cultural Fit
- Exceptional attention to detail and a passion for providing outstanding guest experiences
- Ability to work collaboratively within a team to create a harmonious environment
- Strong problem-solving skills and a proactive approach to guest service
- Positive demeanor with a genuine enthusiasm for wellness and relaxation
Benefits and Perks
At Hale Gym & Day Spa, we value our team and offer a range of benefits to support your personal and professional growth, including:
- Competitive salary with performance-based incentives
- Access to spa services and wellness programs
- Ongoing training and development opportunities
- Health and wellness benefits
Job Types: Full-time, Part-time
Pay: $23.00 – $24.00 per hour
Expected hours: 32 per week
Benefits:
- Dental insurance
- Free drinks
- Gym membership
- Health insurance
- Life insurance
- Profit sharing
- Referral program
- Salary packaging
Work Authorisation:
- Australia (Preferred)
Work Location: In person