Overview
Work Type: Ongoing - Full-time
Salary: $66,768 - $73,811
Grade: Grade not specified
Occupation: Administration
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 13607
About the Role:
These full time or part time roles within the Specialist Clinics department/ward are front-line customer service roles involving a high level of interaction with patients and their families, medical, nursing and allied health staff, with a core focus on telehealth coordination. You will also be responsible for a broad range of administrative duties including demographic checks and compliance of telehealth patients. These roles will hold an appropriate portfolio of administrative work to suppotr the efficent operations of Specialist Clinics.
Classification for this position with range from A021- A025, Grade 2 Level 1 - Grade 2 Level 5 ($66,768.00 - $73,811.00 per annum, plus superannuation plus salary packaging).
What you’ll achieve:
- Excellence in customer service.
- Knowledge of Specialist Clinics and telehealth
- Skills in the use of our electronic medical record
Your skills and experience:
- Previous work in a busy front line customer service-based role.
- Demonstrated experience in multiple computer applications.
- Ability to communicate in multiple languages or AUSLAN (Australian sign language)
If this sounds like you, click here to view the position description.
About Specialist Clinics:
Specialist Clinics operates the outpatient service, for all medical and surgical departments of the hospital. Seeing over 1200 patients per day we are one of the busiest outpatient services in Victoria.
What we offer:
- Salary Packaging – Increase your take home pay!
- Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities.
- Parkville location and close to public transport
Other requirements:
- Current National Criminal Record Check, or willing to obtain
- Valid Working with Children Check
Application process:
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
For more information about this position please contact Natasha Tomkins, Administration and Operations Manager - Specialist Clinics, Email: Natasha.Tomkins@rch.org.au
Why work at the RCH?
RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.
We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.
The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.
It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.
It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption.
Are you ready to join our team?
Apply online by clicking on the “Apply” button
Applications close: 15 August 2025
Applications close Friday 15 August 2025 at 11.59pm
Posted
5 August 2025