Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
We are looking for an experienced individual to join our team as a Sr Cloud and AI Solution Architect (CSA), specializing in Azure Data, Analytics & AI technologies to accelerate our customers’ transformation on Microsoft Azure. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, and operational health engagements. You will help our customers architect and deploy first class cloud infrastructure solutions in Azure and to be AI Ready by applying scalable best practices in the cloud leveraging principles from the Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF).
Azure is the most comprehensive, innovative, and flexible cloud platform today providing you with the technical platform and opportunity to work with Australia's largest and most important public sector and commerical companies to drive customer cloud adoption for AI innovation and influence transformational customer change.
This role is flexible in that you can work up to 50% from home.
Responsibilities
Customer & Business Impact
- Deliver value-based solutions aligned with Microsoft methodologies to support customer operational readiness and business goals.
- Guide customers toward secure, resilient, AI-enabled, and optimised architectures to drive retention and expansion.
- Collaborate with account teams to build consumption plans and provide feedback to improve delivery offerings.
- Identify cross-solution opportunities and consult strategically to align technical solutions with customer outcomes.
Customer Engagement & Experience
- Translate customer challenges into industry-aligned solutions that demonstrate ROI.
- Build trusted relationships with technical and business decision-makers, including C-level stakeholders.
- Act as the voice of the customer, sharing insights to influence product development and improve customer experience.
- Lead resolution strategies for customer dissatisfaction and drive transformation acceleration.
Partner Collaboration
- Identify strategic partner opportunities and support technical pre-sales efforts.
- Lead initiatives to develop scalable partner offerings and influence adoption of new technologies.
- Maintain visibility in solution-specific communities and collaborate with internal stakeholders to share field insights.
Technical Leadership
- Identify gaps and drive improvements in products, processes, and methodologies.
- Provide thought leadership and contribute to scalable IP and frameworks.
- Mentor peers and lead upskilling initiatives aligned with solution area and corporate priorities.
- Represent Microsoft in internal and external technical forums, contributing to community engagement and brand elevation.
Qualifications
- Candidates with prior technical consulting experience in Databricks, Microsoft Fabric, Purview, or equivalent data warehousing technologies are highly preferred.
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience.
- 6+ years experience working in a customer-facing role (e.g., internal and/or external).
- 6+ years experience working on technical projects.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
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