About this Opportunity

• Fixed-Term (until 31.12.2026), Full-Time
• Students Directorate
• CQUniversity Rockhampton
• Higher Education Worker Level 5
• Total Remuneration $95,618 to $107,560 pa (including salary of $80,799 to $90,890 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

We are seeking a dedicated professional to support students on their university journey by delivering accurate and timely financial services across all CQUniversity locations. In this role, you’ll manage student accounts, process refunds, and provide advice on fees, and government loan programs including HECS-HELP, FEE-HELP, SA-HELP, OS-HELP and VET Student Loans. You’ll ensure required forms are submitted, communications are sent on time, and enrolments are withdrawn where students don’t meet eligibility requirements.

You’ll also maintain residency records, complete audits to identify and correct account issues, and prepare reports to meet government and legislative obligations. With strong attention to detail and a solid understanding of university systems, you’ll support compliance, data accuracy and a positive student experience. Join a supportive team that plays a key role in supporting students and delivering quality outcomes across the University!

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund)
• 6 weeks annual leave (incl. Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Strong interpersonal, written and verbal communication skills, with the ability to engage effectively with a diverse range of internal and external stakeholders.
• Exceptional attention to detail, with proven organisational and teamwork skills, and the ability to work independently.
• Sound understanding of government loan programs, including Commonwealth supported places, HECS-HELP, FEE-HELP, SA-HELP, OS-HELP and VET Student Loans.
• Proficiency in Microsoft Office, spreadsheets, databases, web technologies and large corporate information systems.
• A relevant degree; or an associate diploma with at least two years of relevant experience; or an equivalent combination of education, training and experience.

Apply today for a career that changes lives

Applications Close: 11:59pm, Sunday, 10 August 2025

Job Requisition ID: 6272

Contact Details:

Lisa Druery

(07) 4923 2746

l.druery@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

#HEW5 || #LI-JF1 || #LI-Onsite || Keywords: Financial Administration | Student Services | Compliance | Records Management | Customer Support | Customer Service | Administrative Support | Information Management | Administration Officer | Administrative Assistant | Accounts Officer | Student Fees | Finance Assistant