Team Leader Claims Processing

General information

Description & Requirements

• Permanent full-time opportunity
• Flexible working arrangement, based in our Adeliade CBD office
• Higley rewarding role in a fantastic work culture 

We're currently seeking a dedicated and operationally focused Team Leader, Claims Processing to join our high-performing team in Adelaide. This is a pivotal leadership opportunity for someone passionate about people management, operational efficiency, and delivering exceptional customer outcomes.

As a Team Leader, you will be responsible for managing a team of 15 to 20 staff, driving a performance culture that is both customer-centric and aligned with our business objectives. Reporting to the Senior Operations Manager, you will oversee day-to-day operations, workforce planning, performance management, and coaching, while also playing a key role in delivering strategic initiatives and continuous improvement across the function.

Key Responsibilities:

• Lead and support your team to meet and exceed individual and team KPIs through structured coaching, mentoring, and performance management
• Foster a positive team culture focused on first-call resolution, customer satisfaction, and compliance
• Manage workflow queues and resourcing to meet service level agreements and business requirements
• Identify process inefficiencies and drive data-informed solutions for operational improvements and automation
• Provide clear direction, feedback, and development opportunities to build capability and engagement within your team
• Collaborate effectively with cross-functional teams such as Quality, Compliance, Process Design, and external stakeholders including providers and government bodies
• Analyse data and reporting to identify performance trends, risks, and improvement opportunities
• Contribute to strategic decision-making and ensure alignment with Bupa's values and regulatory obligations

What We’re Looking For:

• Proven experience leading large operational teams in complex environments—preferably within health insurance, financial services, or banking
• Demonstrated ability to drive high performance through effective coaching and leadership
• Strong understanding of operational management, including resource planning, performance tracking, and workflow optimisation
• Excellent communication skills and a collaborative leadership style
• Experience in navigating regulatory and compliance frameworks
• Ability to prioritise and adapt in a fast-paced, evolving environment
• Strong stakeholder management skills, both internal and external
• This is a fantastic opportunity to join a purpose-led organisation where your leadership will have a direct and lasting impact. You’ll be part of a supportive environment that values innovation, continuous improvement, and delivering real value to our members.

If you bring strong operational acumen, a passion for developing people, and a desire to contribute to meaningful outcomes, we’d love to hear from you.

We’ve got your back

The special thing about Bupa is that care is at our core and will always be a part of how we operate. Extending that, we want our people to feel they are benefiting from Bupa’s purpose: so that everyone is supported to live the healthiest and happiest version of themselves. Simply put, this is what wellbeing means at Bupa.

Our global wellbeing program covers all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We are providing health benefits, information and support for everyone who works here, no matter their role. 

Our range of benefits include:

• Fully subsidised health insurance products - How good is that!
• Discounts on travel, car and home products, as well as discounts on Bupa services such as Dental and Optical, skin checks and vaccinations
• Discounted products and services via our extensive partner network, like Apple, Endota Spa, New Balance, Garmin, JB Hi Fi, 
• An additional annual leave day for you to focus on your wellbeing
• An additional volunteer day each year for you to give back to your community

At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.