The Perks...
- Fun, friendly, hard-working and professional team
- Free on-site parking
- Food & Beverage Discounts
- Free Gym Membership
About Us...
Southport Sharks boasts a diverse range of food and beverage outlets, multi-purpose Events Centre with capacity for 1000 people, gaming room, kids' zone Health and Fitness Centre and a 120 room Mantra Hotel which includes a breath-taking rooftop bar.
We are seeking applications for a vibrant Team Leader Guest Service Agent with exceptional customer service skills to join our Front Desk team within the Club.
About the Role...
- Monitor, evaluate and ensure staff productivity, service standards and professionalism on a shift-by-shift basis
- Demonstrate effective leadership through staff motivation, promoting morale and fostering a professional attitude
- Evaluate staff skill levels and provide to Management recommendations for improvement
- Welcoming all members and guests
- Promote the benefit of membership and the club loyalty program to non-members
- Accurately process Club memberships
- Answering all incoming phone calls, including redirection, answering queries and accepting dining bookings as required
- Provide prompt, friendly, customer focused service to patrons purchasing take-away beverage and mini-mart items available at Fins Cellar
About You…
You will have a passion for delivering excellent customer service, willingness to build long-term relationships with our members and will have impeccable grooming, presentation and communication skills.
To be successful in this role you would need to possess the following:
- Previous experience in a leadership/supervisor position
- Experience in a Reception and/or Front Office environment is essential
- Exceptional presentation and grooming
- Ability to communicate with a variety of people
- Knowledge of club facilities, services, promotional activities and membership procedures
- Cash handling procedures
- Experience in operating a PABX telephone system
- Familiarity with Ticketmaster sales operation is an advantage
- Strong problem solving abilities
- Computer literacy with experience using Microsoft Office products
The successful applicant must be available to work across the week with various shifts ranging between the hours of 7.00am and 1.00am.
APPLY NOW!!
No recruitment agencies, please.