Tech Team Leader

• Full Time Position
• Guaranteed base earnings + attractive commission
• Paths for career progression with a trusted national brand

About Us:
The Harvey Norman Liverpool Computer and Mobile Technology Department is seeking a passionate, customer service focused Tech Team Leader. Harvey Norman, a market leader in the retail industry, is seeking a dedicated and technically skilled individual to join our team. We value internal promotions and encourage our employees to explore new challenges and grow their careers with us.

Role Overview:
As a key member of our team, you will be responsible for providing exceptional customer service and technical support.

Key Responsibilities:

• Provide top-notch customer service and technical support for laptops, mobile phones, and other computer peripherals
• Manage book-ins for repair jobs and faulty items, ensuring customer satisfaction
• Process returns and faulty products, coordinating repairs, replacements, or credits as needed
• Liaise with suppliers and repair agents to ensure prompt repairs or replacements
• Apply screen protectors and set up computers for customers
• Undertake cashiering and sales duties as required

What We’re Looking For:

• Confident communication skills and the ability to handle conflict with empathy and understanding
• Exceptional customer service skills
• Basic technical understanding of computers and related products
• Availability to work public holidays and late-night trade on Thursdays
• Retail experience is desirable
• Availability: Preferably Sunday to Thursday

Why Join Us?

• At Harvey Norman, we see our employees as integral parts of our team
• We offer opportunities for career growth and encourage you to explore new roles based on your skills and interests
• Generous staff discounts
• An environment where good performance is recognised and rewarded

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Don't miss out on this chance to join our successful team.

Apply today and take the next step in your career with Harvey Norman!