Bethanie is a leading not for profit aged care provider based in Western Australia. For over 70 years, we have been empowering ageing Australians to lead their most meaningful lives by recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell the tale.
We are currently seeking a passionate and customer-focused Village Manager to join our team at Bethanie Gwelup Retirement Village. As the Village Manager, you will play a key role to ensure the operational and financial success of the village are maintained, as well as the general wellbeing of our residents. The village consist of 62 apartments and approximately 75 residents. With strong interpersonal skills, you will ensure all village residents and their families have an outstanding customer experience with Bethanie, where optimal relationships, wellbeing and quality of life is achieved.
The successful candidate will have strong interpersonal skills, commercial aptitude, and the ability to work on competing priorities. You demonstrate a passion for the industry and a customer service approach that sees you operate with a high level of integrity at all times. As part of the team, you will work with sales and property to achieve resales targets and refurbishments to a high standard for the best outcome of residents and the village.
This role is offered on a permanent part time basis, working 30 hours a week across Monday to Friday, 8.30am – 3pm. This role will also require an element of being ‘on-call’ in an emergency situation.
About You
- Previous experience in the retirement or health industry is preferred
- Prior management experience is essential
- Demonstrated knowledge of the Retirement Villages Act and understanding of the needs of older people
- Strong work ethic, internal drive and the ability to go the extra mile to ensure you deliver an outstanding customer experience
- Excellent written and verbal communication skills – including the ability to communicate effectively with various individuals of varying ages and backgrounds
- High level of organisational, administrative and attention to detail skills
- Ability to manage budgets, interpret financial statements and use financial management software
- Experience using Microsoft Office
- Willingness to uphold the Mission, Vision and Values of The Bethanie Group
- Willingness to obtain relevant vaccinations (minimum of one covid and annual flu)
- Current National Police Clearance (or willingness to apply for one)
The Role
- As the primary point of contact for residents, you will take ownership and be responsible for proactively anticipating resident needs, addressing their concerns and ensuring the site delivers an outstanding quality of life
- Actively promote the village, assisting with all sales and marketing events as required
- Organise, promote and facilitate resident activities, functions and events that enhance resident lifestyle and enjoyment
- Assist in sales enquiries and smooth the transition of new residents into their new accommodation, welcoming them into the community
- Communicate with residents on a regular basis regarding activities, services, building improvements and ensure appropriate maintenance and presentation of the site
- Be part of a wider team of Village Managers where a team catch-up once a fortnight via MS Teams and a quarterly face to face meeting is in place.
Working with Bethanie
At Bethanie, we are committed to being an employer of choice by creating a supportive and compassionate environment for our people and customers. As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:
- Salary packaging up to $15,900 per annum + up to $2,650 for meals and entertainment. Salary packaging allows you to pay for your expenses with money from your salary before tax is taken out. Pay less tax, and your take home pay increases!
- A rewarding career with a supportive culture
- Access to discounts on every day purchases from leading brands for groceries, clothing, travel, household appliances and entertainment via Flare
- A comprehensive mental health and wellbeing program and free flu vaccinations each year
- Professional development and training opportunities
- Discount for Anytime fitness
- A focus on flexibility and work life balance
To Apply
Please click on the link to upload your CV before the closing date of 5 September. We hope to interview sooner so don’t delay!
Our application process will consistent of an additional questionnaire to be completed in order to finalise your application. If you require any further information, please contact our Talent Acquisition Team on 131 151.