Web Merchandiser
Location: Bondi Junction - Hybrid
Be the spark that starts their next big adventure.
Contiki is the world’s leading travel company for 18-35s. We connect curious young travellers with unforgettable experiences across the globe and that journey often begins online. That’s where you come in.
We’re on the lookout for a Web Merchandiser who’s passionate about user experience, obsessed with detail, and excited to help us create an online storefront that’s as dynamic and inspiring as our trips.
What you’ll be doing:
You’ll own the look, feel, and performance of our website across key markets, ensuring our trips, offers, and content are always relevant, engaging, and easy to find. It’s a hands-on role working across marketing, SEO, UX, creative, and tech, where no two days are the same.
Day-to-day, you’ll:
- Manage and update site content, including tour pages, promotions, and pricing through our Umbraco CMS
- Launch campaigns and ensure everything goes live on time and on-brand
- Optimise navigation, landing pages, and content zones to connect the digital experience with our brand and our customers
- Collaborate with regional teams to deliver localised, relevant content
- Map and enhance customer journeys with Direct-to-Consumer (D2C) conversion as your north star KPI
- Ensure merchandising strategies support SEO visibility, driving organic traffic as well as conversion
- Monitor site behaviour and performance using Google Analytics 4 (GA4), translating data into actionable insights
- Be the go-to for merchandising across campaigns, regions, and digital platforms
What success looks like:
- Campaigns that launch seamlessly and reflect our brand values
- High-performing content that inspires curiosity and drives bookings
- Smooth, engaging user journeys that reduce bounce and increase conversion
- A merchandising strategy that supports both UX and SEO
- Strong cross-functional collaboration and a consistent digital brand presence
Who you are:
- You’re adaptable and love the pace of digital
- You communicate clearly and work well with others
- You care about the customer experience and making every detail count
What you bring:
- 2-4 years’ experience in web merchandising, digital content, or e-commerce
- A strong understanding of how merchandising impacts SEO and customer behaviour
- Familiarity with CMS platforms (especially Umbraco) and campaign workflows
- Experience using GA4 to track performance and identify optimisation opportunities
- A commercial mindset and a sharp eye for detail
- Confidence managing multiple priorities across global markets
Why Join Us?
- Career Growth: Opportunity to lead strategic, high-visibility projects and work closely with senior leaders across global functions.
- Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family.
- Travel Discounts: Generous domestic and international travel discounts for you, your family, and friends.
- Learning & Development: Career development and personal growth opportunities.
- Love for Travel Benefit: Annual travel credit of $1850 after your first year to use on any core travel brands.
- Team Engagement: Two team engagement days per year.
- Volunteer Leave: Two days paid leave per year for volunteer opportunities.
- Parental Leave: 12 weeks paid parental leave for eligible employees.