Description
WSC Sports, the pioneer in AI-powered sports content technology, empowers their clients world-wide to connect with their fans through AI-tailored sports content experiences. WSC Sports’ platform automates the creation, management and distribution of content, enabling sports rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.
Why WSC Sports:
You’ll work in an awesome environment alongside some of the most innovative people in the industry, using cutting-edge technologies and tools (video editing, Gen AI, data, etc.). At WSC Sports, you have the opportunity to directly influence the products and tools used by our clients, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN – and that’s just the beginning of what WSC Sports has to offer! Join us and be a part of the best team in tech as we Fuel the Fandom worldwide.
What you’ll do:
- Serve as the primary point of contact for the client.
- Build and maintain an ongoing relationship for all client-related aspects, from product implementation onwards.
- Utilize project management skills to drive all aspects of project planning, governance, and onboarding including detailed deployment timelines.
- Work closely with our product, technical and delivery teams at HQ in Tel Aviv.
- Deliver quarterly business reviews to reflect the value the customer derives from our service.
- Extract value matter data from BI tools and reports.
- Build best practices methodologies and be your trusted customer’s consultant.
- Identify upsell opportunities, leveraging, and discussing them directly with the customer.
Requirements
What you’ll need:
- Minimum 4 years of Customer Success/Account Management/equivalent role background.
- Experience working in a tech B2B company, with a SAAS product.
- Technical fluency to understand SAAS technical aspects, explain coherently, and manage troubleshooting.
- Experience in simultaneous project management - planning and execution
- Prior experience in onboarding, training, and leading client-facing business reviews
- Interest in sports, watching, and talking about sports on a daily basis.
- Experience in video/social media/media streaming - an advantage.
*Location: Melbourne
