Assistant Team Leader- APS 5
The Australian Communications and Media Authority (ACMA) is an independent Commonwealth statutory authority responsible for the regulation of broadcasting, radiocommunications, telecommunications and some online content. This work underpins our vision for a connected, informed and entertained Australia.
About the role
Step into a leadership role where your customer service expertise and people skills will shine. As Assistant Team Leader, you'll support a high-performing team, manage complex enquiries, and ensure quality service delivery across multiple channels. You'll guide and mentor staff, contribute to business improvements, and help shape team objectives. This role offers the opportunity to build strong internal and external relationships, exercise sound judgment, and contribute to projects and reporting. If you're a proactive leader with a passion for service excellence and continuous improvement, we want to hear from you.
Our Ideal Candidate
We are seeking someone who is customer focused, has experience working in a customer service environment, is well organised, proficient at multitasking and has strong leadership skills.
Our ideal candidate will have experience in a phone contact environment and have highly developed computer literacy and keyboard skills with a minimum typing speed of 45 words per minute. Our ideal candidate will also have experience using databases and other computer programs and have an ability to learn and recall a high volume of information and use guidelines to analyse what is important and how it should be used.
To be successful in this role, you will have excellent communication skills and will bring a can-do approach to the team. You will also need to be a team leader who is reliable, resilient, and able to work in a fast-paced environment with changing priorities. You will need to have experience in conflict resolution, dealing with challenging customers and have the necessary skills for managing staff.
To be eligible for employment with ACMA, applicants must be an Australian citizen.
Technical assistance: For questions relating to the online lodgement of your application, please email [email protected] before the closing date.
