Assistant Director - Network Operations Team Leader & Cloud Team Leader

• EL 1 - $124,861 - $134,295 per annum plus superannuation
• Information and Communications Technology Division
• Various Locations

Do you want to love where you work, who you work with and want to contribute to Australia’s climate change and energy agenda and help protect Australia’s environment and water resources for generations to come?Our ICT staff are dedicated to delivering an exceptional customer experience for our stakeholders across Australia. They are collaborative, curious, forward thinking, and love to learn and grow.

As an Assistant Director you will bring the core capabilities we need to the role, related experience against the job duties and in leading team and ICT outcomes. Through your leadership experience and passion for empowering yourself and others, you will support the team and the division to adopt a learning mindset, think outside the box to help us continuously improve and proactively manage our risks, and be willing to grow in all that you do. You will have a love for enabling business outcomes and a creative, curious mindset that you can carry into your duties, playing a critical role in our ICT operational maturity journey. In these roles, you will bring your previous experience in either Network Operations or Cloud into the fold and help us build this critical capability within the division.

Who we are
The department’s ICT Division has spent the last 18-months achieving significant milestones that have kicked off a transformational journey focused on laying the foundation for a technologically advanced, secure, and independent ICT environment that is adaptable, innovative, and capable of supporting the diverse needs of our internal and external customers. Our people are passionate about collaboratively finding best-fit solutions, that continuously improve our digital service delivery, secure and stabilise our IT environment, and streamline the interactions that support the department’s delivery of government priorities.

The ICT Business and Governance Branch, is responsible for key enabling functions that underpin our ICT strategic planning, investment, purchases, governance, communications and operational workforce, working broadly across the division and the department. Our ICT Business Solution and Security Branch is responsible for the delivery of the ICT business solutions lifecycle from design to sustainment, as well as the department’s cyber security, adopting a security by design approach to solutions and artificial intelligence capability. The ICT Operational Services and Infrastructure Branch is responsible for the delivery and support of ICT services across the department, portfolio agencies and to Ministers. Responsibilities include network security and support, the delivery, deployment and support of remote and field ICT and critical incident response. Both positions reside in this branch and do require applicants to have the requisite experience and working knowledge in the technical fields advertised.

The Job
We currently have two exciting opportunities available, one for a Network Operations Team Leader and another for a Cloud Team Leader.

As Network Operations Team Leader you will:

• Lead and manage a technical team and build their capability through coaching, providing performance feedback, conflict resolution and encouraging career development.
• Manage DCCEEW Enterprise network infrastructure including LAN, MAN, WAN, Wireless.
• Manage DCCEEW Datacentre Routing and Switching.
• Research, review and evaluate projects to provide a robust, reliable, fit for purpose and well-maintained network in accordance with DCCEEW priorities.
• Ensuring Service Requests Tasks, Incidents and Changes are managed in a timely manner.
• Collaborate with ICT Property and Security for any Departmental Property Projects, Constructions and Refurbishments to provide fit for purpose network and infrastructure.
• Work and Collaborate with Internal and External Stakeholders for the delivery of network services to all Departmental Offices and Regional Sites across Australia.
• Liaise and coordinate moves, adds, and changes with service providers and other stakeholders.
• Perform incident management functions including stakeholder liaison, prioritisation, and resource allocation.

As Cloud Team Leader you will:

• Lead and manage a cloud engineering team, fostering capability through mentoring, technical guidance, performance feedback, and professional development.
• Manage DCCEEW’s Cloud platforms and infrastructure, including PaaS, and SaaS solutions across multi-cloud environments (e.g. AWS, Azure, M365).
• Oversee the design, implementation, and maintenance of cloud-based services including compute and storage.
• Research, evaluate, and lead cloud transformation projects to deliver scalable, secure, and cost-efficient cloud services in alignment with DCCEEW strategic objectives.
• Ensure all cloud-related Service Requests, Incidents, Problems, and Changes are handled efficiently and within agreed SLAs.
• Collaborate with ICT Security, Architecture, and Application teams to ensure cloud services are integrated, secure, and aligned with enterprise standards.
• Work closely with internal stakeholders and external service providers to deliver robust and compliant cloud solutions to all DCCEEW offices and remote operations.
• Coordinate cloud onboarding/offboarding activities, access provisioning, policy enforcement, and continuous improvement initiatives with key partners.
• Perform incident and problem management in the cloud space, including escalation, communication, and root cause analysis.

What you'll gain from the experience
You will be a critical part in the delivery of our ICT Service Operations and will forge great relationships working across the entire DCCEEW community. You will be exposed to a diverse ICT environment and be provided the chance to lean into new opportunities that will help build your ICT skills and experience on a 'choose your own ICT development adventure' as the division progressively scales up its service offering and mature its operations.

What we are looking for
Across our division we look for core capabilities that align with how we want to work with our customers and with each other. As an Assistant Director, the core capabilities required in the role include:

• manage and develop staff, building a foundation of trust, resilience, flexibility, and inclusive behaviours, through the delivery of the work program
• demonstrate an ability to work collaboratively with your team and external stakeholders, maintaining a solution-focused and customer centred approach
• possess well-developed interpersonal, written and verbal communication skills with people at all levels, providing clear and concise information to a diverse range of stakeholders
• demonstrate an ability to identify and evaluate information and then communicate insights to diverse stakeholder groups to support evidence-based, robust decisions
• display self-awareness, change readiness and personal resilience, and take the initiative for own development and continuous learning of self and others
• accept that risk is inherent in everything you do, and ensure you apply a risk lens across your everyday work and decisions to help drive an open and positive risk culture.

Mandatory qualifications
As the Networks Operations Team Leader you will have demonstrated experience in managing:

• LAN/WAN
• Datacentre routing and switching
• Zero trust networks
• Network monitoring and packet capturing tools
• Enterprise Firewalls
• Network Access Controls Software (CISCO ISE or Aruba ClearPass)

As the Cloud Team Leader you will have experience in managing/operating:

• Enterprise cloud environments (e.g. AWS, Azure, or GCP).
• Cloud networking, security, and governance frameworks (e.g. IAM, VPC, NSG, Security Groups).
• Hybrid cloud integration and on-premises connectivity (e.g. VPN, Direct Connect, ExpressRoute).
• Monitoring, logging, and observability tools.
• Cloud cost management, resource optimization, and licensing models.
• Zero Trust principles, cloud-native security controls, and compliance standards.

Eligibility
Citizenship - to be eligible for employment with the Department of Climate Change, Energy, the Environment and Water you must be an Australian citizen.

Security Clearance - this position requires a Baseline Vetting security clearance. You will be required to obtain and maintain a clearance at this level.

Mandatory qualifications – your suitability for employment will be dependent on you holding relevant mandatory qualifications.

Pre-employment checks - your suitability for employment will be assessed through a pre-employment screening process. This process includes a requirement to undergo and satisfy a National Police Check, referee checks, character clearance and where required a pre-employment medical assessment, specified mandatory qualification(s) validation and a probation period.