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Job Description Summary

About the Role

We have a unique and exciting opportunity for an experienced Network Intelligence and Operations Center Manager to join the VRMC (Victorian Road Maintenance Contract) Leadership Team to oversee compliant and efficient programming and monitoring of all VRMC Works for completion by the Delivery team.

You will join a high-performing, welcoming team, based at our modern Head Office, which offers a vibrant environment featuring a balcony, BBQ area, collaborative and quiet spaces, and plenty of natural light.

About the role:

Your key responsibilities will include:

• Engage, onboard, train, develop and retain a diverse and high-performing team for effective running of the Network Intelligence & Operations Centre (NIOC) and execution of all Planning, Monitoring and Optimization functions.

• Work closely with the Asset Management Lead, Pre-Works Lead, Delivery Manager and client representatives to prioritize Hazard & Defect Identification and Rectification Works and Planned Works for Section 750 compliance and best network performance for available budget.

• Oversee scheduling of Works in accordance with client-approved programs, completing all pre-Works enabling activities and undertaking real-time monitoring, jeopardy management and status reporting of in-progress Works across the network.

• Oversee all Routine Inspection requirements, ensuring asset data is collected in line with Contract requirements, then analysed and enriched to inform Works prioritisation and scheduling.

• Foster strong working relationships with CLT colleagues and the wider VRMC team, the DTP Traffic Operations Centre and other client representatives, delivery partners (subcontractors), and other internal and external stakeholders.

• Develop, implement and continually improve processes and procedures for the PM&O function to drive service performance outcomes.

About you

Our ideal candidate will have:

• At least five (5) years’ experience in leadership roles focused on Network Operations, planning and program management for reactive and long-term maintenance and/or capital/project works programs with annual budgets > $30 million, in industries such as civil engineering, road construction, utilities, maintenance, resources or heavy manufacturing.

• Sound knowledge of civil construction and/or network operation management practices, including access, permit and licensing requirements for road maintenance operations

• Advanced project and program management skills: you’re highly organized and deadline-focused but adaptable to changing requirements and priorities

• A drive for service excellence, underpinned by strong communication and stakeholder management skills developed in an environment subject to daily government and public scrutiny

• Expertise in using asset management / works information management systems, a capacity for data analysis and familiarity with AI and Machine Learning tools.

• A current Victorian Driver’s License is mandatory.

• Formal qualifications in engineering, business, asset management, project management and/or process/operational improvement methodologies are a bonus, but not essential if you can demonstrate equivalent capability and experience.

About us:

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

Benefits of working with us include

• Flexible working - All flexibility requests are genuinely considered. This position offers hybrid working.

• Growth – We are growing and there are opportunities for your career development across our business units.

• Discounts - Access to hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing.

• Paid leave - Parental, cultural, community service, study, corporate volunteering and purchased leave available.

• Culture – We are dedicated to fostering a workplace environment that values diversity and inclusion, and we recognise and celebrate excellence throughout the year.

How to apply

Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and would welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.
 

Applications will not be accepted via email. If you require any reasonable adjustments to the recruitment process, please email [email protected].

Department

How to Apply

If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.