Administrative Support Officer 3/4
Clerk Grade: 3/4 ($84,659 - $92,701 + super)
Employment Type: Ongoing
Location: Landing days between both Gosford and Sydney office required.
This role sits within the Investigations and Enforcement team at SIRA.
About the team
An exciting opportunity has become available for an Administrative Support officer focused professional to join the Employer Enforcement team within SIRA’s Investigation and Enforcement Directorate. You will be responsible for providing administrative and support services to facilitate the operation of the team.
Your day-to-day
- Provide a range of administrative and support services, including records management, routine correspondence, meeting and event coordination, to support the effective operation of the team/unit.
- Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements, to support information flow and inform decision making.
- Complete routine financial transactions and purchasing services, ensuring compliance with agency standards and procedures.
- Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information.
- Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible.
To be successful in this role you will demonstrate:
- Support the team and work collaboratively to contribute to achieving effective operation of the team.
- Monitor, address and/or escalate requests.
- Manage the flow of information, seek clarification and provide advice and responses.
- Escalate issues, propose solutions and provide updates.
- Provide advice on administrative processes.
- Strong written and verbal communication skills.
What we need from you:
To start your journey towards becoming our Admin Support Officer, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
Salary Grade 3/4, with the base salary for this role starting at $84659 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Vanessa Stanghieri via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday 28th July 2025 [9:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
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