Advanced Analytics Manager

• You are a curious and enthusiastic individual with a true passion for analytics.

• We are a dedicated team focused on identifying and resolving customer breakpoints within business processes. We collaborate with stakeholders across CBA to minimize customer complaints.

• Together we can harness the power of analytics and technology to identify solutions for our customers and communities to help build a brighter future and really make a difference.

Do work that matters:

Here, you’ll turn your passion into reality. We are seeking an Advanced Analytics Manager who is driven by curiosity, possesses strong problem-solving skills, and has a passion for amplifying breakpoints within the customer journey. This role is pivotal in delivering strategic insights and data-driven solutions that impact customer experience. You will manage complex analytical projects, ensure the effective use of advanced analytics tools, and foster a culture of data-driven decision-making within the organization.

Key Responsibilities

• Apply Advanced Analytics Techniques: Lead the discovery of customer breakpoints through advanced analytics techniques such as machine learning algorithms, LLM’s, clustering, and other advanced analytics techniques. Ensure the robustness, accuracy, and relevance of analytical solutions.

• Collaborate with Senior Management and Stakeholders: Work closely with senior management and other stakeholders to identify and prioritize breakpoints. Communicate complex analytical concepts in a clear and actionable manner.

• Maintain Data Governance: Uphold data governance standards and practices. Ensure the integrity, quality, and security of data used in analysis.

• Drive Continuous Improvement and Innovation: Stay current with the latest trends and technologies in data analytics and machine learning. Drive continuous improvement and innovation in analytical methodologies and tools.

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.

We are seeking people who are:

• Curious and Passionate: Driven by curiosity and a passion for applying advanced analytics techniques to improve customer experience.

• Problem-Solving Leaders: Possess strong problem-solving leadership skills and the ability to manage complex analytical projects.

• Effective Communicators: Able to communicate complex analytical concepts in a clear and actionable manner to non-technical stakeholders.

• Innovative and Up-to-Date: Stay current with the latest trends and technologies in data analytics and machine learning, driving continuous improvement and innovation.

Tech skills

We use a board range of analytical tools; we don’t expect you to know them all but having significant experience and exposure with some of these (or equivalents) will set you up for success in this team.

• Advanced Analytics: Proven experience in developing models, machine learning algorithms, and other advanced analytics techniques.

• Advanced Analytics Tools: Significant experience with analytical software such as Python, R, SQL, and data visualization tools like Tableau or Power BI.

• Data Governance: Knowledge of data governance standards and practices, ensuring the integrity, quality, and security of data used in analysis.

• Cloud Platforms: Familiarity with cloud platforms (AWS)

Working with us:

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you will thrive. You will be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring talent from across all of India. We really love working here, and we think you will too.