Company Description
About Us
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description
- Challenge yourself to inspire and lead a high performing team across multiple operational areas
- Exciting role driving strategic outcomes & overseeing end-to-end airport operations
- Full Time, Permanent opportunity based at Adelaide Airport
As the Adelaide Airport Manager, you will be responsible for the overall strategic leadership, development and management of the Customer Service team at the Airport to achieve safety, service, operational, people, regulatory, and financial KPIs.
Reporting to the regional Head of Airports, you will provide strategic leadership over Qantas’ airport operations to ensure optimal customer outcomes are achieved.
To be successful in this role, you’ll have:
- Strong leadership capabilities with a proven track record of managing large, diverse teams in complex operational environments
- Ability to drive outcomes aligned to strategic business priorities
- Strong Industrial Relations (IR) and Employee Relations (ER) experience in unionised working environments
- Demonstrated success in managing disputes, grievances, investigations and performance management
- Strong executive stakeholder management skills with a proven track record of collaboration across business units, functions and teams
- Demonstrated experience in successfully developing and managing complex operational strategies, and identifying opportunities for change and development
- Strong influencing skills, resilience and a proven ability to navigate complexity in an ever-changing operational environment
- An understanding of business fundamentals, with a proven customer centric approach through anticipating evolving customer needs and acting on them at an individual level
- Strong analytical skills with high level planning and lateral problem-solving skills
- Sound understanding of and experience operating within Safety management systems
- Knowledge of (and demonstrated commitment to) the principles and practices of employment equity, ethical conduct and workplace health and safety
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close: Monday 21st July 2025.
