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The department supports workplace diversity and values the contribution of people from diverse backgrounds. We encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people with cultural and linguistic diversity, and LGBTQIA+ people. The department is committed to achieving gender equality and, in particular, supporting women’s progression into senior leadership.

The opportunity we have available

Organised within the departments Chief Operating Officer Group, the Information Technology (IT) Division’s purpose is to connect people and technology, empowering the department to excel.
IT Division is responsible for the consolidated provision and support of stable and secure IT Systems, applications, and services to all department users across all States and Territories, including our Indian Ocean Territories and Norfolk Island, as well as supporting seven Ministerial offices, six Groups, and coordination with portfolio entities.

The division provides the digital collaboration and communications tools necessary to connect a geographically dispersed workforce and to optimise hybrid working arrangements. We manage industry and public facing digital systems, deliver desktop services to over 2,200 staff, support over 30 office locations across Australia and oversee the department’s cyber security capability.

The advertised position is for an APS5 to join our ICT Operations Team as the Intranet Content Administrator, managing and maintaining the department’s on-premises SharePoint 2019 Intranet environment.

The Intranet Content Administrator works within the Digital Workplace team and provides all-round intranet content support for the team including administrative tasks and managing content requests from across the Department.

What will you do?

The role is varied and dynamic, but typical duties include:

• Provide administration support to the team including managing the ticketing queue (Service Requests and Incidents).

• Assist as required in the ongoing maintenance of the department’s intranet such as archiving content and maintaining permissions.

• Contribute to delivery of improved processes and procedures within the team.

• Update and maintain content on the department’s intranet, ensuring accurate, relevant and timely information and content.

• Regularly review usage statistics and search logs as well as make recommendations for improvements to content and/or search functionality.

• Provide training and support to Content Editors and authors, ensuring compliance with internal standards and style guides; and providing support to intranet users and refer technical problems as appropriate.

• Work collaboratively with other IT teams to test post system upgrades and Intranet enhancements.

• Develop and maintain relevant documentation such as user guides for Content Editors.

• Ensure content adheres to WCAG accessibility standards, the organisation's web Style Guide, and Department document templates.

• Keep up to date with digital best practice including user experience and accessibility as well as make recommendations for changes.

Who are we looking for?

The successful candidate for this position will be able to demonstrate their capability against the APS5 Work level standards.

The successful candidate will have an eagerness to learn and develop within the role and the Digital Workplace Team, have an enthusiastic nature and be a team player. The candidate will have prior experience within a similar role in content administration.

To be successful in this role, you will need to demonstrate your ability to:

• Achieve results and quality outcomes by showing initiative and leadership, working in a small team delivering multiple activities at any given time, often within tight timeframes.
• Communicate effectively, both written and verbal, delivering information in a variety of formats for a range of audiences.
• Collaborate across diverse teams, using your exceptional interpersonal and engagement skills to engage with senior leaders and a wide variety of stakeholders, valuing different perspectives, contributions and backgrounds.
• Have a growth mindset with a willingness to continue to learn, develop, and foster an environment for team members to do the same.
• Moderate experience in publishing content/information on content management systems such as SharePoint 2019 or other similar web-based content applications.
• Excellent organisational skills and attention to detail.
• Ability to develop and deliver training to content authors.
• An understanding of the importance of data integrity for the retrieval of information.

RecruitAbility minimum requirements

RecruitAbility is a scheme which aims to attract and develop applicants with disability and also facilitate cultural changes in selection panels and agency recruitment.

What else can we offer?

We strive to create a supportive workplace, where your contribution is valued and you can pursue your professional passions while we invest in your development. Our employment conditions are outlined in our Enterprise Agreement, which includes:

Eligibility requirements

Employment with the Department of Infrastructure, Transport, Regional Development,Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including

• Citizenship: candidates must be an Australian citizen at the time of submitting your application.
• Health Assessment: The preferred candidate may be required to undergo a medical examination conducted by the department’s preferred medical provider.
• Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at Baseline. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website

Timeline and assessment

A selection panel will be established to assess your suitability against the advertised role.

If a merit pool is established it will be valid for 18 months from date it first appeared in the APS Gazette.

Applications open: 1 August 2025
Applications close: 17 August 2025
Application shortlisting: 22 August 2025
Further assessments: 29 August 2025
Selection report finalised: 12 September 2025
Offers and announcements: 19 September 2025

The above is indicative only, please reach out to the contact person if you have any questions on the recruitment process or timeframes.

Your application will be assessed against the requirements of the job and the Work level standards. Once the entire applicant pool has been assessed, the panel will create a shortlist of applicants. If your application is shortlisted, you may be asked to undertake further assessment, this may include work sample testing, interviews, and reference checks.

How to apply

Applications for this opportunity close at 11.59pm AEST, Sunday 17 August 2025.

In applying for this position, you are not required to address individual selection criteria. Rather, you should provide in a PDF document a statement of no more than 2 (two) pages outlining your background, capabilities and experiences, and how these align with the advertised role.You should also provide a tailored CV in PDF, no more than 3 (three) pages. The capabilities and behaviours required to be successful for this role are identified in the ‘Who are we looking for’ section

Your application should be received through the department’s online recruitment system. Applications via Indeed will not be accepted.

If you experience any issues with the system please contact the recruitment team on 02 6136 8989 or via email at [email protected] to discuss an alternative way to submit your application.

Please advise the contact officer if you require reasonable adjustments throughout the recruitment process. The department is committed to the accessibility of our systems. If you identify as someone with disability and you require accessibility assistance or more information, please email [email protected]

Work with us. Apply now!