Assistant, Hospitality

• Based at our Geelong, Waterfront Campus
• Full-time and continuing
• HEW 4 $76,967 - $81,585 + 17% Superannuation

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

About the role:

The Assistant, Hospitality provides day-to-day administrative, sales, and operational support and coordination for the delivery of events at the Waterfront Pantry. The role will contribute to delivering a high-quality, end-to-end customer experience by adhering to established service standards and operational procedures. The Assistant, Hospitality will also support the planning and delivery of events at the Waterfront Pantry with attention to detail and a commitment to customer satisfaction.

As an Assistant, Hospitality you will:

• Provide general administrative support to bookings, contracts and data maintenance.
• Establish and maintain strong relationships with a diverse range of stakeholders including staff, corporate partners, suppliers, contractors, clients, and visitors. Contribute to engaging clients and developing strong, collaborative working relationships.
• Ensure a high-level of customer service, adhere to all quality requirements and participate in reviews of work practices to identify opportunities for improvement, implement best practices, and ensure continuous enhancement of service delivery.
• Adhere to all set health, wellbeing and safety requirements.
• Respond to customer concerns and complaints with professionalism and efficiency, escalating for resolution where necessary, ensuring a positive customer experience.

To be successful, you’ll have:

• Completion of an Associate Diploma level qualifications with relevant work experience or a certificate level qualification with post-certificate relevant work experience; or
• Completion of a post-Trades Certificate or Advanced Certificate and extensive relevant and on the job training; or
• An equivalent combination of relevant experience and/or education/training.
• Experienced knowledge of food, produce and service cultures.

Here's how to apply:

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Khrissy Visscher (Manager, Hospitality) on [email protected].

Applications for this position close on Sunday 17th of August.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.