At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home.
About The Role
To enable the effective operation, ongoing development of our Authorised Service Centres, ensuring a remarkable experience for our consumers every time, by ensuring Key Performance Indicators are being achieved, through provision of support and training services to the Authorised Service Centre (ASC) network and Authorised Spare Parts Distributors (SPDs) within agreed territory.
What You’ll Do
Provision of support to and monitoring of work completed by ASCs to drive optimal consumer satisfaction.
Ensure adequate service coverage by ASCs throughout your agreed territory where EHP appliances are sold
Complete regular site assessments as scheduled, ensuring test equipment and tools are functioning efficiently and licenses & invoicing / documentation produced & held meet EHP compliance & legal standards
Ensure service calls are completed and investigate consumer complaints, including Alleged Incident Reports (AIRs)
Provide feedback to enable efficient service provision and fair & speedy resolution
Review ASCs’ changeover & warranty trends and monitoring of spare parts returned to EHP (under warranty) to ensure effective controls are in place
Provide feedback on market and competitor trends with regards to service
Facilitate the appointment and cessation of ASCs
Assist in delivery of technical & warranty training to ASCs & SPDs.
Ensure technical knowledge is kept up to date by attending relevant briefings, training & reviewing necessary materials, manuals etc.
Who You Are
Agile - Both reactive and proactive, you work efficiently and flexibly to deliver results.
Collaborative - You build trust, good working relationships and communicate effectively with your colleagues and across functions.
A completer - You start, and you finish, taking responsibility for getting things done, on time and to high quality, tying up all the loose ends along the way.
Customer focused - You understand and empathise with people and can apply your people and problem-solving skills to reassuring customers.
Organised - You set the pace and the priorities, and then you bring a methodical approach to meeting your goals.
Results-driven - You aim to fix any issue the first time, following up as needed to reach a resolution that satisfies the customer.
A self-starter - You can work autonomously but will never be on your own, working proactively to identify the opportunities and implement the plan.
Positive influencer – You are capable of influencing ASC management/owners around service delivery, consumer expectations and labor rates set out by Electrolux
Technical Knowledge, Skills & Experience Required
Certificate III in Appliance Repair, A/C, Refrigeration, Electrical or Plumbing; Diploma/Certificate IV Electronics/Electrical
Minimum 5 years’ technical experience servicing whitegoods (EHP product knowledge preferred)
Current licences required for the assigned Industry (i.e. electrical, gas etc.) required for the agreed territory
Current valid NSW drivers’ license
Working knowledge of Microsoft Office 365 (Email, Word, Excel)
Why work for Electrolux?
Global Leader of Home Appliances
Proud to be the only white goods manufacturer with a manufacturing of cooking appliances in Australia
Staff, Friends & Family Discounts
Health and Well-being initiatives
Annual flu shots onsite + wellbeing sessions & webinars
Continued Progress on Diversity & Inclusion
Living our Sustainability Commitment
As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you!
Find out more on www.electroluxgroup.com
