Lead and inspire a dedicated team in a fast-paced environment, providing coaching and support to maximise performance.
About Horizons West
Horizons West is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London, Singapore and the US.
About the Role
Join our dynamic team at Horizons West Bus and Coachlines as a Bookings Manager! We are seeking an enthusiastic leader who is passionate about delivering exceptional customer service and driving sales administration efficiency. This is an exciting opportunity for an ambitious professional to make a significant impact.
Duties
- Manage the end-to-end booking process while ensuring high service standards.
- Oversee the Bookings Team, enhancing efficiency and boosting conversion rates.
- Foster excellent client relationships and implement retention strategies.
- Deliver insightful reporting and performance tracking to drive decision-making.
Skills, Qualifications & Experience
- 3+ years of experience in customer service, bookings, or sales administration leadership.
- Strong organisational, interpersonal, and negotiation skills.
- Intermediate proficiency in Microsoft Office and CRM/booking systems.
- A proactive approach to problem-solving and team leadership.
- Experience in transport, logistics, or education/resources sectors.
- Familiarity with contract management and pricing strategies.
- Ability to analyse sales and service performance data for continuous growth.
Benefits
- Career Development: We prioritise your growth! Access ongoing training opportunities and performance reviews to help you reach your career goals.
- Positive Workplace Culture: Join a supportive team that believes in a healthy work-life balance and promotes a safe working environment.
- Innovative Environment: Be part of a forward-thinking team that values continuous improvement and encourages new ideas.
How to Apply
If you're ready to take on a challenging and rewarding role as a Bookings Manager and contribute to the success of Horizons West Bus and Coachlines, we want to hear from you!
Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question.
We are requesting your resume and a cover letter explaining why you are the best person for this position.
Applications close by 5 pm Tuesday, 2 September 2025
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.
