Company Description
At Intellihub, we're not just about metering and data solutions – we're about our people. Our team of passionate individuals drives our mission to simplify the energy transition and make a real difference in the lives of millions of people across Australia and New Zealand. But our success is not just measured by numbers. It's measured by the diverse and inclusive culture we foster within our team, where everyone is valued and given equal opportunities to thrive in a positive, safe and productive workplace.
Providing smart metering devices and services to over 50 energy retailers across ANZ, our reach is growing rapidly. But the true breadth of what we do goes beyond the meter, touching everything from solar to water, virtual power plants to electric vehicle charging.
At Intellihub, we’re on a mission to make sustainable energy smarter. Our Behind the Meter (BtM) team is driving the future—think solar, home batteries, EV chargers, and smart pool tech. We're all about helping households electrify, save energy, and enjoy seamless, tech-powered solutions. Join a team that’s building cutting-edge capabilities, creating real value for customers, and shaping a greener tomorrow.
Job Description
Ready to make a real impact? We’re looking for a BTM Sales Specialist to join our Behind the Meter team! You’ll turn warm leads into happy customers by offering smart, solutions-focused advice on solar, home batteries, and more.
From first chat to post-install support, you’ll guide customers every step of the way—helping them power up their homes with the latest in consumer energy tech, including EV chargers down the track. It’s all about great experiences and greener choices. In addition to this you will be;
- Actively engaging in sales opportunities to enhance customer experiences and drive sales
- Answer customer inquiries (by email or phone) and basic problem solving for all consumer energy devices (such as solar, battery & EV chargers) and provide level 1 advice
- Co-ordinate with other teams both internal to Intellihub and partner companies to move customers through the funnel from lead to conversion.
- Address customer inquiries, troubleshoot issues, and provide guidance on device operation and maintenance.
- Escalate complex issues to appropriate teams for resolution.
- Update systems for all customer interactions, installations and payments.
- Update customer service processes and procedures to support customer service.
- Provide input customer communication templates and scripts.
- Promote a safe and healthy work environment and contribute to continual improvement in quality and performance at Intellihub by complying with all relevant policies and procedures
Qualifications
To succeed in this role, you’ll bring a strong customer-first mindset, a passion for helping others, and the drive to thrive in a dynamic, fast-paced environment. We’re looking for someone who can confidently connect with customers, provide tailored advice, and manage multiple tasks with ease. The ideal candidate will demonstrate the following:
- Prior experience in a fast-paced customer sales and service environment
- Exceptional communication and interpersonal skills, both written and verbal.
- Ability to build rapport and provide exceptional service to customers.
- Strong active listening skills and the ability to understand customer needs.
- Problem-solving skills and the ability to find solutions to customer inquiries.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Super organised, ability to prioritise tasks, manage time effectively, and meet deadlines.
- A passion for renewable energy and sustainability is a plus.
- Good technical knowledge of solar panels and home battery systems is an extra bonus but as a minimum, capability to learn and absorb technical information
Additional Information
We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible hybrid working mode, we prioritise work-life balance while fostering personal and professional growth. Our innovative culture provides opportunities for career development, access to industry-leading tools, and a strong commitment to employee well-being, all supported by a competitive salary and benefits package.
Sound exciting? Apply now and be part of a team that's shaping the future of energy. For further information, please contact Julie on [email protected].
