Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.
TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.
Could that be you?
Your opportunity:
As our valued Business Analyst, you will play a vital role analysing and interpreting security-related data to identify trends, gaps, and opportunities for improvement across processes and controls. You’ll draw on your data analysis skills to effectively implement change management activities.
You'll make impact by:
- Document current-state (as-is) and future-state (to-be) processes for security operations, governance, and compliance workflows.
- Collaborate with stakeholders across Technology Security, IT, and business units to gather, validate, and prioritise business and technical requirements.
- Translate complex cybersecurity and technical concepts into clear, actionable business insights and process documentation.
- Support the development of dashboards, reports, and metrics to monitor transformation progress and security performance.
- Facilitate workshops, interviews, and walkthroughs to elicit business needs and pain points.
- Work closely with architects, engineers, and project managers to align business needs with technical solutions.
- Assist in the design and implementation of process improvements that enhance efficiency, compliance, and risk posture.
- Contribute to change impact assessments and support communication and training efforts related to new processes.
- Maintain detailed documentation and version control of all process artefacts and analysis outputs.
- Drive process improvement by documenting such areas of improvement and initiating discussions and/or by ensuring the proposed solution addresses such areas.
- All other duties as directed by the Company.
What you’ll bring:
- Proven experience in data analysis and visualisation using tools such as Excel, and Power BI.
- Proficiency in business process modelling using BPMN or similar standards (e.g., Visio).
- Familiarity with security tooling (e.g., SIEM, IAM, DLP, vulnerability management platforms) and how they integrate into business processes.
- 3–5 years of experience as a Business Analyst, ideally within cybersecurity, technology risk, or IT transformation projects.
- Experience in documenting functional and non-functional requirements, user stories, and acceptance criteria.
Ideally, you will also have:
- Experience working in agile and hybrid project environments, with knowledge of Jira, Confluence, or similar tools.
- Strong analytical and critical thinking skills with the ability to translate data into actionable insights.
- Good understanding of Telco business.
What's in it for you?
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ – Access to a free mobile plan
- ‘Stay Connected NBN’ – Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
Come join us and build a better future. Apply today.
Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.
TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.
Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.
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