Hawthorn Group has an exceptional opportunity for an experienced Business Manager.
The Hawthorn Group consists of 3 practices, Hawthorn East Vet, Kew Vet & Cattery, and Alphington & Fairfield Vet. We practice sensible scheduling and work socially friendly hours. We value providing high standards of care for our patients and a welcoming, compassionate environment for clients.
We are pleased to announce a new opportunity for a full-time Business Manager to work across our 3 practices and alongside our experienced team of lovely vets, nurses and established client base.
Benefits of Joining Us:
Competitive hourly rate and benefits package.
Supportive and collaborative team environment.
Access to training centres, online courses and dedicated nurse programs.
Opportunities for career growth and development.
Flexible working hours to suit your lifestyle.
Staff discounts, including Health and Wellbeing benefits
Employee Referral Bonus’
Paid parental leave and return to work bonus
About The Role
The success of the business manager is driven by their ability to co-ordinate the business, people, operations and services of the clinic. The ideal candidate will thrive on managing a busy clinical setting which involves:
Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.
Leading on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.
Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.
Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments.
Leading on company initiatives, projects and technology.
Bringing a transparent leadership style focused on collaboration and engagement.
About You
At least 2 years in a practice leadership or head nurse role in a veterinary or animal related field
Cert IV Vet Nurse Certificate desired but not essential
Be committed to high standards of service excellence and clinical care
Experience with practice management systems or appointment book management skills and are computer confident
Have strong problem solving, decision making and organisational skills
Good understanding of people and employment obligations
Good knowledge of workplace health and safety regulations
Experience or interest in change champion and project management
A genuine, warm and supportive style that enjoys caring for people who care for animals.
Apply Now
If you’re looking to make a real impact in a vibrant, rewarding clinic, we’d love to hear from you. Apply now to become part of our amazing teams at the Hawthorn Group!
We can’t wait to meet you!
