Are you a dedicated and compassionate individual with a passion for making a difference in the lives of others?
Right at Home is seeking a motivated and experienced Care Coordinator to join our team and play a crucial role in providing high-quality in-home care services to our valued clients. If you have a strong background in aged care and community services, excellent communication skills, and a commitment to enhancing the well-being of seniors and vulnerable individuals, this opportunity is for you.
About Us:
Right at Home is a reputable organization that specializes in delivering compassionate and client-focused in-home care services. We are committed to providing a supportive environment for our clients and their families, promoting independence, and “improving the quality of life for those we serve”.
Key Responsibilities:
As a Care Coordinator, you will:
- Development, implementation, monitoring and review of care plans.
- Updating Care Plans and Budgets for our clients to ensure that their care needs and deterioration of health are well documented.
- Meeting compliance targets for all mandatory documentation including time management strategies to ensure community and office time.
- Adhere to the NDIS Commission Standards and Aged Care Quality Standards;
- Monitor WHS and equipment in client's home and review based on a risk management process.
- Document all correspondence with clients, client representative and stakeholder in clients file in profession unbiased manner.
- Respond and follow feedback through app notes, complaint and incident procedures creating a continuous improvement environment
- Ensure holistic service delivery by comprehensive case management , goals development, carer intros, supervisory visits and documentation of all client monitoring.
- Prioritizing and managing a high volume of inbound and outbound calls.
- Acting as the primary point of contact for our clients regarding any incidents and guidelines regarding the service.
- Encourage teamwork and foster good communication with staff, clients, relatives, medical practitioners, allied health professionals and the community which the program services.
- Provide or refer to clinical team for ongoing clinical advice and guidance.
- Ensure clear scope of practice and indivdualised care planning documentation and guidance for care staff to complete services-based on client goals
- Understand special needs groups and respond in cultural inclusive manner with all care planning tasks
- Coordinate the provision of quality person centered care according to the client's needs, service/care plans and available funding in accordance with budget
- Refer all clients to appropriate health professions and adhere to third party vendor procedures
- Have a comprehensive understanding of funding model, expense options and ability to resolve budget considerations with client.
- Ensuring compliance and legislation is adhered to at all times.
- Compile and prepare reports for management and other external stakeholders.
Qualifications and Skills:
- Certificate III in Aged Care / Individual Support / Community Care (or higher qualification in relevant discipline).
- Knowledge of the aged care industry and related issues.
- Proven ability to assess, plan, implement, and evaluate care services.
- Strong interpersonal and communication skills, both written and oral.
- Computer literacy and analytical abilities.
- Commitment to the Aged Care Sector and the well-being of seniors and vulnerable individuals.
- Driver's License and comprehensively insured private vehicle.
What We Offer:
- A fulfilling role in a supportive and caring environment.
- Opportunities for professional development and growth.
- Chance to make a positive impact on the lives of clients and their families.
- Collaborative and dedicated team atmosphere.
How to Apply:
If you are enthusiastic about improving the lives of seniors and vulnerable individuals through exceptional in-home care services, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.
Job Type: Full-time
Pay: $70,000.00 – $90,000.00 per year
Ability to commute/relocate:
- Dee Why, NSW 2099: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Care coordination: 1 year (Required)
Licence/Certification:
- Driver Licence (Required)
Work Authorisation:
- Australia (Required)
Work Location: In person
