- Casual Position/ Part Time
- Approximately 15-24 Hours per Week
- Flexible Working Hours (Business Hours Only)
- Gain Skills that Will Shape and Develop Your Career
- Modern Office in Malvern (Next to Malvern Station)
- Onsite Parking Provided
- Great Culture with a Collaborative Work Environment
- Fun & Vibrant Team | Fast Moving & Exciting Company
Are you currently studying at university and want to get a head start in your professional career?
Apply with Business1300 for our Customer Support role today!
Key Responsibilities
- Providing an outstanding level of customer service and experience
- Answering inbound calls in a friendly and timely manner
- Attend to Customer Support tickets promptly and professionally
- Provisioning of company sales across all services including: 13/1300/1800 numbers, live answering services, Hosted PBX and VoIP services, broadband connections, mobile and other telecommunication services.
- Accurate data entry into all systems including CRM and billing.
- Liaising with suppliers, wholesalers and providers
- Assisting customers with Technical Support queries across all products.
What we are looking for
- Previous Sales or Customer Service Experience (required)
- Previous experience in telecommunication or tech (preferred)
- Excellent communication skills - Written and Verbal
- High attention to detail and accuracy
- Committed to providing the highest level of customer experience
- Highly energetic, pro-active, self-motivated and well organised
- Currently attending to or have completed a Tertiary Qualification in Business, Marketing, Finance, Commerce or similar
- Effective time management skills with the ability to multi-task
- Comfortable with Technology
We are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits of working with us include:
- Flexible Working Hours (Business Hour Only)
- Full Training and Support
- Modern Working Environment in Malvern
- Develop Skills and Experience in the B2B Market
- A Collaborative and Inclusive Company Culture
- Fast Past Growing Organisation
- Opportunities for Career Development and Advancement
- Onsite Parking Provided
- Please Note: this is a casual position
Please note:Applicants must be able to work from the office in Malvern. (No Work From Home)
About Us
BusinessCo Group is a company dedicated to the needs of businesses, delivering a range of telecommunication services, including 1300/1800 Numbers, Live Answering, Office IP Phones, Business Broadband and Mobile services.
Candidates will be working with both our Business1300 (business1300.com.au) and BusinessCom (businesscom.com.au) brands.
Job Type: Casual
Pay: $33.00 per hour
Application Question(s):
- How is your previous experience relevant and what makes you a good fit for this role? Please describe in 1 to 2 sentences.
- What Is Your Preferred Work Type? For example, Full Time, Part Time, Casual
- Are You Currently Studying or Will Be Studying?
- Are you local to Malvern VIC area? Please note, this position requires team members to work from the office. There is no work from home option with this position.
- Describe how a casual position suits your current circumstances
- Please advise your availability. Must be available on Wednesdays and Thursdays.
Please note this position is only open for Business Hours Trading (Monday - Friday 9am - 5:30pm).
Experience:
- Customer service: 1 year (Required)
Work Location: In person
