Claims Assistant

We are currently seeking a talented individual to join our Claims team at JLT Public Sector (a company of Marsh). This role will be based in the Brisbane – Newstead office. This is a hybrid role that has a requirement of working at least three days a week in the office.

JLT Public Sector is Australia’s trusted expert in the design and delivery of risk solutions for governments and their communities. We’ve been doing this for over 50 years and have the knowledge, expertise and passion for innovation. We’re continuing to change with the times too, so our clients stay protected. Always.

You now have the opportunity to join JLT Public Sector, part of Marsh McLennan Companies, to work with Local Government in your region. Local Government is unique and diverse – just like our services which range from managing self-insurance funds (Mutuals), in-house claims resources and much more to protect the long-term interests of local communities. Join JLT Public Sector … your working day will be as unique and diverse as the valued clients we support. www.jltpublicsector.com

Claims Assistant

We are seeking a Claims Assistant to provide administrative support to our Queensland claims team who manage liability, motor and property claims on behalf of our clients.

This role is hybrid with flexible working arrangements. The role involves liaising with internal staff, clients, claimants and providers in an administrative capacity via telephone and email. It is important that you're comfortable working in an office environment with a high level of administration and communication skills both via email and telephone.

What can you expect?

Your role as a Claims Assistant in the Brisbane team will entail:

• Lodging client incidents/claims into systems including uploading documents against correct claim records

• Completing administrative tasks quickly and accurately with attention to detail into databases

• Provide administrative support

• Compliance with H&S Policy

• Grow understanding of insurance, develop relationships with and promote the interests of the public sector business

• Liaising with clients, claimants, and service providers

• Preparing correspondence to assist the claims team

• Regularly reviewing and updating claims information as required

We would like you to have:

• Excellent customer or client service skills, with proven experience

• Ability to enter information accurately and swiftly into databases

• Ability to communicate with people at all levels with consideration and respect for ethnicity and cultural diversity

• Proficient in using Microsoft Office products to support administration requirements of the role

• Able to manage changing priorities and accept and adapt to changes within those priorities

• Motivated to succeed through being results oriented while maintaining client focus and a professional attitude

• Willing to accept responsibility and accountability for own decisions and work

• Ability to be a self-starter and be self-motivated.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

About Marsh:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.