Join Australian Retirement Trust as a Claims Manager - Death Benefit Claims in Melbourne, and make a lasting impact in a permanent, full-time role supporting members through life's most critical moments.
Why join us?
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About the role
As the Claims Manager – Death Benefit Claims, you’ll manage a portfolio of death benefit claims end-to-end on behalf of the Trustee. This includes overseeing notifications, assessments, and benefit payments while ensuring timely and sensitive communication with all stakeholders. You’ll resolve issues, approve claims within delegated authority, and deliver exceptional service to Australian Retirement Trust customers and third parties.
Day to day, you'll:
- Conduct the notification process; determining insurance eligibility, the insurer on risk, issuing claims information and forms for all claims.
- Demonstrates critical thinking and application of an objective, outcome-focussed approach to claims management while mitigating risk and being sensitive to customer needs and expectations.
- Effective and timely review of insurer and fund recommendations and challenging when appropriate.
- Implementation of proactive claims management strategies to assist in effective and timely completion of claims handling requirements.
- Effective management of claims portfolio in addition to working as a team to meet customer demands.
- Engaging customers and third parties through their preferred channels for all aspects of the claim decision, including processing insurance proceeds, payment of claims, additional information and communication of outcome.
- Monitoring and evaluating the completeness and accuracy of tasks in accordance with compliance standards and reporting identified breaches and incidents.
- Understand and interpret insurance policy documents.
This role is a permanent opportunity.
About you
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
- Exposure to and/or practical experience with insurance claims in superannuation and the associated legislation that operates within the superannuation environment.
- Highly developed communication and interpersonal skills including the ability to communicate effectively at all times.
- Ability to act with discretion and sensitivity at all times.
- Demonstrated ability and commitment to understanding our customers and providing solutions which meet their needs.
- Customer service experience in a high workload environment.
- Strong conversation control skills.
About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 27th July 2025.
We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.
