Claims Specialist – International Financial Lines

Claims Specialist – International Financial Lines

Sydney, New South Wales / Melbourne, Victoria

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In this role, you will manage and resolve AXA XL’s IFL claims as part of the Claims team; work closely with your manager, Head of Claims and fellow Claims Specialists to drive files to resolution and interact and collaborate frequently with Practice Leaders and the Underwriting team; and achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

What you’ll be DOING

What will your essential responsibilities include?

• Proactively manage assigned financial lines claims (including professional indemnity, management liability and financial institutions) across multiple jurisdictions, while setting and implementing the case strategy for these claims under the direction of the Practice Leaders and Claims management. Handle all claims in accordance with AXA XL’s Claim Handling Principles.
• Collaborate closely with senior claims specialists and Practice Leaders to achieve optimum file outcome, determine if / which external vendors to engage, and establish strategic plan with vendor, identify and notify management of Large Losses and take all appropriate steps to achieve the best outcome for the client and AXA XL.
• Work with management and Claims Legal team to identify and select appropriate counsel or alternative resolution technique. Pro-actively manage and control litigation strategy on assigned claims.
• Proactively manage expenses through thoughtful expense management and best practice.
• Active participant in Quality Review Process.
• Partner with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation.
• Assist Underwriters with policy review and drafting, participate in external marketing and business development activities. Share lessons learned and other identified trends to improve risk assessment and underwriting process.
• Coordinate and manage communication with internal and external stakeholders to ensure the highest level of customer service and transparency.
• Produce internal reporting in support of best practice and reserving guidelines.
• Monitor and report on emerging liability and coverage trends.
• Effectively manage, track and report on portfolio performance.

You will report to the International Financial Claims Manager - Australia.

What you will BRING

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Prior claims experience in International Financial Lines
• Exceptional communication: Excellent verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
• Collaborative approach: Develop and maintain productive working relationships with insureds, brokers, claim specialists, underwriters and legal counsel. Provide guidance and seek input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team.
• Results Oriented: Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency.
• Continuous Improvement Focused: Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills and AXA XL claims capabilities.
• Client-service Oriented: Focused on value at all points in the claims experience delivering on our promise to clients.
• Strong ethics: Handle responsibilities with integrity and the highest standards of professionalism.

Desired Skills and Abilities:

• Legal qualification desirable.

Who WE are

What we OFFER

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.