Job Summary
We are
seeking a dynamic and results-driven Client Partner to manage and grow
strategic client relationships in Software Services portfolio. The ideal
candidate will have a strong background in client engagement, business
development, and delivery management, coupled with excellent interpersonal and
negotiation skills. This role requires a proactive individual who can act as
the primary liaison between the client and the organization, ensuring the
delivery of exceptional solutions and driving mutual growth.
Key Responsibilities
- Client Relationship
Management:
- Serve as the primary
point of contact for assigned clients, ensuring consistent communication
and fostering trust.
- Develop and nurture
strong relationships with key stakeholders, decision-makers, and
influencers within client organizations.
- Identify new business
opportunities within existing accounts to expand revenue streams.
- Work with internal
teams to propose innovative solutions aligned with client needs and
objectives.
- Negotiate contracts,
renewals, and service agreements to drive client satisfaction and
profitability.
- Develop and execute
strategic account plans to meet and exceed revenue targets.
- Collaborate with
cross-functional teams to identify opportunities for upselling and
cross-selling.
- Partner with delivery
teams to ensure projects are executed on time, within scope, and in
alignment with client expectations.
- Address and resolve
client issues or escalations promptly and effectively.
- Understand client
industries, challenges, and trends to position the organization as a
trusted advisor.
- Provide feedback to
internal teams to refine service offerings and improve delivery models.
- Track and report on
account performance metrics, including revenue, profitability, and
customer satisfaction.
- Present business
reviews to clients and internal leadership, highlighting successes and
areas for improvement.
Requirements
- Experience:
- 8–10 years of
experience in client relationship management, business development, or
delivery management within a Software Services organization.
- Technical Knowledge:
- Strong understanding
of software development processes, delivery models, and emerging
technologies (e.g., cloud, AI/ML, data analytics).
- Client Engagement:
- Proven track record of
managing large accounts and driving account growth.
- Skills:
- Excellent
communication, negotiation, and presentation skills.
- Strong problem-solving
and decision-making abilities.
- Ability to manage
multiple stakeholders and projects simultaneously.
- Education:
- Bachelor’s degree in
computer science, Business Administration, or a related field (MBA
preferred).
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