Clinical and Quality Specialist (RAC)

We are seeking a Clinical and Quality Specialist who will be an integral member of the Clinical and Quality Operations Support team.

Role type - 12 month maximum term contract

Location - Cairns or Townsville

Real impact you can feel good about

Join our passionate team dedicated to making a meaningful impact on the lives of older Australians. We’re one of the biggest providers, leading the way in providing personalised and respectful care that embraces the experience of ageing.

We support over 9,500 residents and clients across private and residential aged care homes, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It’s work you can feel good about.

The opportunity

The Clinical and Quality Specialist is a pivotal role within Regis, serving as the Subject Matter Expert in clinical, care and quality matters. This position ensures that Homes within the portfolio deliver high standards of safe, effective, integrated and person-centred care, while supporting achievement of legislative and regulatory requirements.

Success in this role is built upon strong relationships with all stakeholders. The Clinical and Quality Specialist works closely with managers (including Regional General Manager, General managers and Clinical Care Managers) in respective areas, adopting a coaching and supportive style to enhance staff capability and knowledge in clinical, care, quality and improvement.

Due to the nature of the support provided, the Clinical and Quality Specialist is required to be on-site at a Home at least 4 days per week.

The Clinical and Quality Specialist is integral in shaping positive change and supporting both people and business practices to succeed.

The important role you’ll play

• Provide coordination, support, coaching and guidance to the leadership teams of the homes/services within your portfolio to ensure clinical care is delivered that is safe, effective and integrated
• Provide coordination, support, coaching and guidance to the leadership teams of the homes/services within your portfolio to ensure compliance with accreditation and other regulatory requirements
• Provide co-ordination, support, coaching and guidance to Regis sites and their leadership and management teams to ensure best practice quality systems are in place
• Skilfully lead and support projects as required
• Support clinical governance and quality management reporting
• Facilitate education and training
• Deliver excellent customer service, contribute to team culture and positive working relationships
• Contribute to a safe, compliant living and working environment

• Registered Nurse with current AHPRA registration (no conditions)
• Previous experience in a clinical leadership role and/or quality role in Health Care or Aged Care or a similar setting
• Highly proficient clinical knowledge and clinical decision making
• Demonstrated understanding of accreditation standards and quality systems
• Current drivers licence
• Ability to coach, support and provide direction to clinical leadership and leadership teams
• Ability to collect and analyse data, distil information, report on findings and develop recommendations for improvement
• Understanding of accreditation, regulatory compliance and quality management systems and processes
• An effective communicator – both verbal and written
• Ability to provide staff education and training programs that promote organisational capability for best practice quality management
• Ability to be self-directed and maintain progress in multiple activities at the same time, having strong organisational and time management skills
• Commitment to privacy and confidentiality at all times
• Computer literacy
• Knowledge of the application of Federal, State and Local Government Regulations, Statutes, Acts as they pertain to all aspects of operating within the aged care sector (desirable)

What our people love about working here

As a team that supports older people to live life on their terms, we genuinely care - for our people, our work and the elderly. We make a big deal of recognising and supporting you, creating a culture of mutual respect, and offering more opportunities to build your career.

We believe in the power of hearts and minds. We also know how the little things make a real difference. We're a close-knit, collaborative team that values kindness and puts your wellbeing first. Our commitment to your safety shines through in our Circle of Care initiative, the winner in the Safer and Supported Workforce Awards 2024, which ensures you're physically and psychologically safe at work.

We want you to feel seen, valued, and respected for the professional skills you bring to the team. We celebrate your work, support your life outside work and consider you one of our own from the start.

Benefits to support and reward you

• Enjoy a flexible working environment giving you better life balance and wellbeing
• Lots of opportunities to realise your potential in an organisation that invests in your personal development.
• Be supported to grow, learn, and explore new career pathways or specialisations across Australia
• Salary packaging through Maxxia
• Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support
• An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis
• Reward and recognition programs celebrating your hard work

At Regis, real impact starts with you.

No matter your role, you can take pride in knowing you’re making a real, lasting impact on people’s lives and helping to shape the future of aged care in Australia. It’s work you can feel good about. #JoinRegis

To work in residential aged care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof.