Job Type: Full Time
Department: Clinical Informatics
Description:
The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. As Australia’s only specialist eye, ear, nose and throat hospital, the Eye and Ear has been providing care for the senses for over 160 years. The Eye and Ear has almost 90 different outpatient clinics for the diagnosis, monitoring and treatment of vision and hearing loss and provides a 24-hour emergency eye and ear, nose and throat service. Every year the Eye and Ear cares for nearly 200,000 patients, with over 136,000 outpatients, over 42,000 emergency patients and over 14,000 inpatients. The hospital recently completed a major redevelopment to create a modern internal structure and to improve access for patients, visitors and staff.
Our Vision
We will inspire and advance specialist eye and ENT care
Our Mission
We improve health and wellbeing outcomes through excellence in:
1. Clinical Care
2. Teaching
3. Education
4. Research
5. Innovation
Our Values - Integrity, Inclusive and Accessible Care, Collaboration, Excellence
About Role
Key Responsibilities
- Lead digital health capability and change initiatives for clinical and clerical staff, including training for the EMR, clinical information systems, clinical applications and digital health tool device training, system optimisation coaching, and targeted upskilling in digital workflows.
- Design and deliver engaging training sessions and learning resources that support staff at all levels in developing digital confidence and data literacy using available evidence-based frameworks.
- Actively promote a learning culture aligned with Learning Health System principles—supporting feedback loops, real-time learning from data, and knowledge sharing.
- Assess, capture and analyse nursing workflows to support enhancements and to document current states to inform improvements or transformation of hybrid and paper based workflows to digital first workflows
- Advise on the specific needs and requirements of the diverse nursing workforce across clinical service areas
- Support the design and review of clerical workflows to understand the intersection with other user groups.
- Liaise with nurses and nursing leadership to advocate for nurse-friendly digital health initiatives, upholding professional standards and driving ethical and responsible use of technologies in direct and indirect care.
- Elevate and amplify the consumer voice in partnership with clinical practice to achieve personalise and a positive patient experience using technology tools.
- Use data analytics tools and agreed metrics to inform decision making across the training and change portfolio.
- Work collaboratively with stakeholders to ensure digital workflows align with clinical and administrative processes, enhancing usability and safety at the point of care.
- Contribute to system configuration, testing, and go-live activities, including developing and executing test scripts that reflect real-world use cases.
- Troubleshoot first tier system issues and respond to requests for support or change via multiple channels (e.g., phone, email, in-person, teams).
- Partner with vendors and internal teams to continually improve the user experience and functionality of clinical applications.
- Facilitate learning environments that encourage curiosity, problem-solving, and confidence among staff adapting to new technologies.
Application closes at 16/06/2025 11:50pm
All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status.
All staff must be fully vaccinated for COVID-19 (3 doses) and for clinical staff, patient facing staff and staff working in clinical areas, it is a mandatory requirement to provide evidence of a current influenza vaccination.
Centrally located, close to public transport and a short walk to the CBD, we offer considerable employee benefits, including salary packaging, subsidised car parking as well as educational support
The Eye and Ear is an equal opportunity employer and is committed to providing a work environment free from harassment or discrimination and to promoting cultural diversity and awareness in the workplace.
The Eye and Ear is a smoke free environment.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
At The Royal Victorian Eye and Ear Hospital, we are committed to supporting people with disability to gain employment and develop their careers; we encourage you to apply. If you would like further information about this role, please contact the hiring manager or the people and culture department to discuss.
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