The mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect (CSA) Manager, you will run a team of people who enable customers to achieve their outcomes, based on their investments in Microsoft Security technology. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft investments. Microsoft aspires to help our customers architect and deploy first class cloud infrastructure solutions in Azure to be AI Ready by applying scalable best practices in the cloud.

• You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as build and grow healthy teams that incorporates a mix of expertise across key workloads through talent management, diversity and inclusion and career development while inspiring and fostering a culture of customer-centricity and consumption, adoption and use through collaboration with peers and extended teams using the Demonstrated Capability Framework
• You will coach team to represent the customer/partner to internal teams (e.g., Engineering) to shape products and services, and supports the team in providing insights across the territory and drive the team to leverage feedback to develop strategic and actionable insights and influence product roadmaps by presenting business cases to program managers.
• You will drive adherence to Microsoft standards and recommended practices by setting expectations for the team around methodology and governance and lead your team to utilize “Well-Architected” framework, for consistent delivery of performance, security, scalability, maintainability, and reliability.
• You will support the team on removal of blockers and proactively identify and propose resolutions through regular technical reviews to accelerate solution implementations. Identifies patterns in blockers across business areas or territory.
• You will manage the business (e.g., scorecards, forecasting) by delivering against team targets, achieving business metrics, and ensuring the team delivers on Microsoft's Customer Commitments. Leverage Microsoft and industry insights to position engagement offerings and to fuel new cloud growth with top customers and industry opportunities.
• You will foster a continuous technical self-learning culture and community sharing of stories by encouraging and empowering the team to share learnings. Leverage market and engagement insights to assist leadership in defining area vision, prioritizing teams' skilling and engagements.
• You will model how to engage constructively and transparently with the technical and/or business community locally and globally as you participate in management communities and foster a culture of fast and effective learning at all levels and accelerate innovation by coaching teams on delivering best practices IP and providing feedback or modifying intellectual properties (IPs) rooted in domain expertise and/or industry acumen.