At the start of the day or the end of one, is there anything more welcoming than a smiling face? As Club Lounge Attendant, you will work in our VIP lounge providing exceptional service to our most loyal guests.
You will connect with guests, providing them with inside knowledge of Hobart’s bucket list, ensuring they feel acknowledged, welcome and informed. You will work collaboratively with the Front Office, Crowne Meetings and Food & Beverage teams to create unique guest experiences, ensuring smooth food service and other guest needs are met.
Your day to day
- Help guests - ensure guests are greeted upon arrival and make time to interact effectively. You’ll be happy to help if a guest needs direction, facilities explained or something as simple as a toothbrush
- Help the team - you are always around to help your teammates and share the workload
- Create a warm welcome to everyone and set the tone for each guest’s experience
- You will report to the Club Lounge Manager on your day to day and assist with creating memorable experiences for our VIP guests
- Manage guest accounts - making sure our guests check-in to the hotel, enjoy their stay, and then have the correct billing for a smooth departure experience
- Balance your book - know how to manage guests billing and payments and follow policies and procedures of cash handling
- Serve food and drinks to a high standard including buffet breakfast, light snacks and canapes
- Host VIP guest drinks with your bubbly sociable personality to create memorable moments
- Be knowledgeable in the history of Tasmania and know your tourism attractions/operators for guest recommendations and day to day planning
- Build strong relationships with tour operators for efficient booking service
- Be able to work independently and in a team and have exceptional communication skills
- Build strong rapport with your team and wider hotel teams to ensure seamless guest experience
- Ensure guest feedback is addressed appropriately to guest satisfaction and delivered to the relevant supervisors
- Fix problems - you will be there to help resolve guest issues and ensure they leave having had an exceptional stay
- Ensure all credit and financial transactions are handled in a secure manner
- Ensure that all food and beverage facilities and equipment including banquet spaces are cleaned, vacuumed, and properly stocked according to anticipated business volume
- Be a responsible team player- comply with our WH&S polices and be a supporter for a greener hotel environment
- Be in the know - know what’s happening in the hotel every day with events, groups and hotel information such as guest feedback
- Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts and Bribery an d Data Privacy
- Maintain all procedures and adheres to them within the IHG guidelines; with emphasis on hotel credit policy
- Assist the team in the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures
- Assist in supporting the team with other duties as required
What we need from you
- Previous experience in a Food & Beverage/Guest Services position is essential
- Opera knowledge is essential
- Qualifications in Hotel Management and/or in Food & Beverage related field highly regarded
- Flexibility – night, weekend and holiday shifts are all part of the job
- Excellent communication skills, bilingual or multilingual language skills are advantageous
- A team player, ability to work in a fast-paced environment and prioritise workloads
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
