Job Number25140318
Job CategoryReservations
LocationAC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia, 3006
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Reporting to the Cluster Reservations Manager, we are looking for an experienced and dynamic Group Reservations Agent to join the on-property Groups Reservations Team. The Group Reservations Agent is a cluster role supporting two hotels; Melbourne Marriott Hotel Docklands and AC by Marriott Hotel Southbank.
Responsibilities include:
- Handling and processing group reservations and inquiries from all booking channels.
- Analyse and update all traveller requests that are tailored to their requirements.
- Conduct pre-arrival checks to ensure guest history is linked and relevant booking information is updated.
- Follow up on No-Shows and late cancelations and process charges appropriately.
- Proactively seek to generate incremental revenue via upselling, promoting hotel F&B Venues and other hotel services and amenities. Fluent in selling room packages and higher room type.
- Close communication with other hotel departments to ensure every guest has a smooth arrival experience.
- Share any special guest information, preferences and instructions within the Reservations Team as well as with other departments.
- Assist the reservation manager in inventory control by balancing inventory and managing overbooking.
- Able to handle room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations.
What we are looking for
- Previous experience in a Reservations Agent role in a 4- or 5-star hotel.
- A quick learner with the ability to understand a range of booking systems.
- Knowledge of the Opera PMS system.
- Good knowledge of MS Office applications (Word, Excel, PowerPoint) and Outlook.
- Strong attention to detail.
- Excellent verbal and written communication skills, with strong interpersonal skills.
- Ability to multitask and work productively in a busy environment.
Perks, Rewards, Motivations
- Discounts on hotel rooms for you and your family at all properties within the Marriott International group
- Discounts on food & beverage across all our hotels
- Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
