About the Role
This position involves working closely with Case Managers to ensure quality, compliance, and continuous improvement across all services.
You will be responsible for coordinating and administering the collection, analysis, and reporting of key data related to service delivery. You will maintain strong relationships with case managers and Service coordinators to ensure high-quality service standards and compliance with all relevant frameworks and regulations.
Key Responsibilities
- Contribute to the ongoing development and implementation of Pearl home care Quality Management Framework.
- Coordinate and attend internal audits, identify gaps, and support continuous improvement plan.
- Analyse data related to risks, incidents, and feedback, preparing comprehensive reports with clear action plans.
- Monthly mandatory reporting for client intake, agency usage and rostered hours.
- Provide guidance and support to operational teams on quality management and compliance.
- Work collaboratively with teams to implement corrective actions and improve service quality.
- Assist in the preparation and attend compliance audits.
- Participate in the development of procedures and policies as needed.
- Manage small numbers of Home care package clients.
Our Ideal Candidate will Have
- Have 3-5 years of experience in Home care/Aged care quality management with a sound understanding of aged care standards.
- Have strong communication skills, with excellent attention to detail and the ability to produce high-quality reports and analyses.
- Be a proactive problem-solver, with a creative approach to addressing challenges.
- Be committed to continuous improvement and high-quality service delivery.
Job Type: Part-time
Pay: $40.00 – $45.00 per hour
Benefits:
- Travel reimbursement
Work Authorisation:
- Australia (Preferred)
Work Location: In person
Application Deadline: 10/08/2025
Expected Start Date: 18/08/2025
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