Computer Systems Officer - ICT Support Services

About the Department of Education:

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.

About The Role:

As a Computer Systems Officer, you will:

Be responsible for detailed designing of active network hardware & structured cabling (e.g. VoIP/Wireless) requirements for various projects.
Provide technical and non-technical advice to senior officers of the department and other key stakeholders on issues relevant to the specific accountabilities of the role.
Contribute to the development and maintenance of standardised processes, approaches, documented procedures, and other related technical documentation.
Ensure quality and compliance, following industry standards and best practices.

The Right Fit:

It would be highly desirable to have the following skills and experience:

Design best-fit Data Network Hardware and Structured Cabling infrastructure solutions via a Vendor Delivery Model to the Department's Schools and Corporate office sites.
Function as an integral part of the departmental ICT operations teams, providing technical expertise to peers within operational teams, regional ICT teams, school representatives and other departmental staff in relation to service delivery, technical processes, and new technology development.
Take responsibility for the Departmental cabling policy and standards and ensure adherence to the standard for all key stakeholders.
Liaise with other ICT teams to design solutions for new Departmental sites.
Following ITSM process such as Change and Request management.
Maintaining a high level of quality in the performance of all duties, ensuring adherence to quality assurance expectations, policies and procedures, government and industry standards and best practices, proactively seeking improvements in the way in which work is undertaken.
Experience in network design with a technical background in ICT networking equipment including HPE, Aruba and Cisco technologies.
Experience delivering network related projects in a complex environment.
Experience in passive network planning and design (copper, fibre optic)
Strong problem solving and troubleshooting ability.

Interested? To Apply:

Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
Attach a 1-page written statement about how your achievements and capabilities meet the requirements of the role.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.