We are currently seeking a motivated and skilled Repair Technician to join our growing team. This role is perfect for someone who thrives in a fast-paced, learning-focused environment and enjoys solving technical challenges.
Key Responsibilities:
- Perform comprehensive diagnostics and troubleshooting of Macs, PCs and accessories
- Repair and service a variety of devices, including laptops, desktops, and accessories.
- Manage parts inventory, ensuring accurate tracking and timely replenishment.
- Update job tickets, charges, and details regularly to maintain accurate records.
- Keep workstations, tools, and equipment clean, organized, and well-maintained.
- Assist with front-of-house duties, including checking in repairs and triaging as needed.
- Provide excellent customer service, handling inquiries with patience and professionalism.
- Answer phone calls and emails related to service inquiries and job status updates.
- Perform additional duties as directed by management.
Key Skills and Attributes:
- Excellent communication and interpersonal skills.
- Strong ability to work independently as well as collaborate within a team environment.
- Detail-oriented, with a commitment to maintaining high standards of service.
- Excellent problem-solving skills, with the ability to think critically and quickly.
Qualifications and Experience:
- At least 1 year of hands-on experience in laptop and desktop hardware repairs.
- Proven experience in PC hardware repairs (e.g., Lenovo, Asus, HP).
Job Type: Full-time
Pay: $55,000.00 – $60,000.00 per year
Work Authorisation:
- Australia (Required)
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